We will only consider candidates that are physically located in the following States (no exceptions)

CA, CO, CT, FL, GA, IL, IN, MA, MD, ME, MI, MN, MO, NC, NJ, NY, OK, OR, PA, SC, TX, UT, VA, VT, WA, WI

We do not sponsor work visas

WHO WE ARE (You will LOVE us)

Academic Programs International (API) encourages students of all ages to embark on a lifelong experiential educational journey that enriches lives, communities, and organizations and helps every student, college and company to achieve their goals.

Through the creation of APIConnect, an experiential education technology platform, the company helps colleges, universities and students create and discover learning experiences customized to meet their needs. APIConnect offers a vast library of destinations, accredited courses, internships, and original programming geared toward maximizing students’ college experiences so they are better prepared for the workforce upon graduation.

Headquartered in Austin, Texas, US with an office in London, API sends thousands of students on hundreds of programs both virtually and in more than 60 cities in nearly 25 countries in Asia-Pacific, Europe, Latin America, North America, and the Middle East.

If you are someone who thinks differently, is passionate about serving students, and wants to be a part of a fun and hard-working culture, then this is the company for you!

WHAT YOU WILL BE DOING

The Team Lead is responsible for overseeing the Customized Enrollment Coordinator team and for managing their own portfolio of programs. In this role, the Team Lead will help the Customized Enrollment Coordinators (CECs) train, provide oversight and assistance to the team, and manage escalations. In addition, the Team Lead will serve as a main point of contact for students in select customized programs offered through API. If this sounds intriguing to you, then keep reading!

WHO WE ARE LOOKING FOR

Team Lead Responsibilities

• Oversee the CEC team, who each manage a portfolio of programs
• Guide the team in implementing enrollment procedures, including the coordination of forms collection, course registration, insurance, visa processes, and other pre-departure materials
• Ensure the team completes all audits or projects by the deadlines provided
• Identify opportunities for process streamlining to ensure the team operates using the highest level of efficiency possible
• Build and run Salesforce reports that assist the team and other departments in understanding the status of all programs and student enrollment
• Lean in to assist team members who are out of office, in transition to a new portfolio, or when the workload becomes too high.
• Manage student, escalations, escalating further as needed.
• Liaise with the Customized Programs Enrollment Management and Product teams to implement new workflows, technology, and policies

Customized Enrollment Coordinator Responsibilities

• Oversee enrollment for a portfolio of customized programs and serve as primary contact for students
• Oversee the student enrollment process including the management and review of student materials, provide support to students during the enrollment process, responding to quiries as necessary.
• Implement timely enrollment procedures, including the coordination of forms collection, , insurance, visa processes and pre-departure materials.
• Liaise with the Customized Program Managers and API Resident Directors to provide students with accurate and timely information so they are prepared for their programs abroad
• Manage and update student records in Salesforce
• Activate, collect and audit online forms and create enrollment reports
• Create program sessions, import student rosters to Salesforce
• Regularly review site-specific materials and prepare/distribute pre-departure materials to students
• Send student evaluation to API Resident Directors for distribution to students

WHAT EXPERIENCE SHOULD YOU HAVE?

• Experience in project management, sales, student advising and/or relationship-building preferred
• Proficiency in Microsoft Office and Google Suite
• Working knowledge of Salesforce (or similar CRM)

We are a fast paced organization with a knack for getting things done right the first time – we want you to be able to manage multiple projects simultaneously, while meeting/exceeding ongoing deadlines. Does this sound like you? Then make sure you apply for this amazing opportunity.

KEY EDUCATION AND CERTIFICATIONS REQUIRED

• Bachelor’s degree from an accredited college or university is desired.
• Previous participation in a study/work/intern/volunteer abroad program is highly desirable

REQUIRED SKILLS AND ABILITIES

• Ability to manage multiple responsibilities simultaneously, while meeting established deadlines
• Excellent time management and organizational skills, with consistent and attentive follow-through
• Strong communication skills, including the ability to write and speak clearly, across diverse groups of people around the world
• Effective relationship-building and interpersonal skills

We can talk more about your passion for study abroad and all of the other "stuff" like work schedules, flexibility.

Does this sound like you? Then we would love to hear from you!

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Application Question(s):

• What is your experience studying, interning, volunteering or working abroad?

Education:

• Bachelor's (Required)

Experience:

• study abroad: 2 years (Preferred)
• Salesforce or similar CRM: 1 year (Required)

Work Location: Remote

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