Northern Light Health

Department: Patient Financial Services

Position is located: Cianchette Professional Blding

Work Type: Full Time

FTE: 40 Hours per Week

Work Schedule: 8:00 AM to 4:30 PM

Summary :

This position is responsible for accurate cash posting, reconciliation, & related cash operations of the EMHS Patient Account Services in a Centralized Business Office environment. This position is responsible for the cash posting, reconciliation, and mail processing in accordance with regulatory and contractual obligations. This position requires a thorough understanding of the requirements of electronic remittances, lock box, and general accounting principles. In addition, this position is held accountable to adhere to the policies, procedures, and applicable laws; including metrics related to productivity and quality. This position works closely with a team of Cash Reconciliation Specialists to research, reconcile, and take corrective action on accounts to ensure an optimum revenue cycle workflow.

Responsibilities :

• Actively participate in team huddles and meetings by way of sharing knowledge, requesting information, and recommending process improvements.

• Work closely by way of problem solving with peers and leaders to address cash reconciliation issues or changes that directly impact the accounts receivable.

• Process all incoming correspondence for the department; distribute and scan appropriately. • Accurately post zero payments as indicated on payer’s remittance.

• Advises management of cash reconciliation issues which may require attention in a timely manner; makes recommendations.

• Daily reconcile all posted cash & adjustments with deposits and cash log.

• Research & correct all applicable posting errors; electronic and manual.

• Research and accurately resolve outstanding patient credit balances in accordance with all departmental and system policies and procedures.

• Meet or exceed the EMHS performance standards as it relates to quality and productivity.

• Research and accurately prepare payment documents from all applicable sources to ensure timely cash posting.

• Post applicable payer contractual adjustments in accordance with the department’s adjustment policy.

• Ensure all functions related to cash reconciliation supports the team goals and objectives as well as EMHS’s financial performance objectives.

• Ensure all functions related to Cash Support Team goals and objectives as well as EMHS’s financial performance objectives.

• Thorough understanding the department’s Key Performance Indicators.

• Maintain the knowledge of cash reconciliation requirements as it relates to policies & procedures.

• Attend internal education sessions to enhance or gain new skills.

• Demonstrate departmental desire to provide community benefits by way of charitable events or contribution outside the four walls of the department

Other Information :

Education and Experience

• Associate’s degree preferred.
• 1+ year of healthcare cash posting & reconciliation experience preferred.

Competencies and Skills

• Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
• Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
• Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Word processing, spreadsheets, data entry, database experience and other computer related skills.
• No previous experience required.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
• Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details.
• Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.

Working Conditions

• Lifting, moving and loading less than 20 pounds.
• Prolonged periods of sitting.