Access Navigator

$1,000 Hiring Bonus for External Candidates

We are seeking an Access Navigator to join our Central Access Contact Center team! This team will be responsible for connecting consumers and community partners with our services. Our goal is to ensure that we are able to engage people and help them navigate how to connect with services at People Incorporated in ways that are integrated and seamless.

Hours: Monday-Friday business hours

Location: This is a hybrid position with flexibility in office/at home

Hiring Range: $19.24 - $21.37

People Incorporated serves people with mental illness in the Minneapolis and Saint Paul metro area. In 2017, we reached over 12,000 individuals through more than 60 different programs. Helping people with mental illness requires great flexibility and creativity. That's why we start with the person first...developing innovative, effective services that provide the care, resources, and connections that will help each person in the best way possible. Join us in our mission to support mental health and wellness in our community through collaboration and integration of care!

Required Qualifications:

• High School diploma / GED
• Two years of customer service experience

OR

• Associate's degree in behavioral science or a related field
• One year of customer service experience

Preferred Qualifications:

• Bachelor's degree in behavioral science or a related field
• Experience providing direct care to individuals with severe and persistent mental illness

Main Job Duties:

• Creating a welcoming and supportive first impression for people who are navigating our services
• Responding to inquiries made by telephone, email and/or in-person and guiding them to the most appropriate programs
• Supporting people as they learn how to access, qualify and establish services with People Incorporated
• Obtaining initial demographic, financial, health information and insurance data and creating consumer accounts in appropriate databases, and/or billing systems
• Partnering with key program staff to develop, implement and refine policies, procedures and workflow processes
• Effectively interacting and exhibiting behavior that is consistent with customer service and professional standards

Benefits:

• Employer-paid Short & Long-Term Disability Insurance & Life Insurance
• 403(b) Retirement Savings Plan with a 3% employer-match
• Multiple health and dental insurance plans available
• Four weeks of Paid Time Off, Floating Holiday and other recognized company holidays
• Access to People Incorporated's Training Institute, offering free CEUs and a wide array of learning and education opportunities

As an essential healthcare provider, People Incorporated follows all local, state, and federal guidelines regarding COVID-19 precautions.

People Incorporated is committed to improving the wellness of our clients, staff, and the communities that we serve by providing a tobacco-free environment.

People Incorporated is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

People Incorporated values a diverse workplace and strongly encourages women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

Education

• High School or better

• Associates or better in Human Services