We value what makes you, you

IMS is committed to building and maintaining a team that reflects the diverse consumer base and communities that we serve. We know that when our associates are empowered to bring their whole selves to work, they feel valued and appreciated, and bring better results for our clients. We strive to build a culture that rewards people for their unique perspectives and contributions, and where our people are connected - to the work we do, to each other, and to IMS.

Who are you?

Collaborative and goal-oriented, you possess excellent interpersonal skills and are able to communicate clearly and effectively. Additionally, you embody the IMS principles of Passion, Collaboration, Integrity, Inventiveness, and Proactivity. You will be part of a team that strives to provide excellent service and thought leadership to our clients and want to bring your best to the organization and see your work brought to life.

What's the opportunity?

The Account Operations Coordinator will drive key IMS operational processes and systems, work across internal departments and collaborate with Managers/Directors to ensure all client needs are met. The Account Operations Coordinator will be focused on process and workflow including management of data, print production, kitting/fulfillment, logistics and general troubleshooting.

Primary Responsibilities Include:

• Field day-to-day inquiries from Client, Agency partner or IMS Manager
• Be responsive to client requests and needs. Provide thoughtful, concise, well-written, consistent communication.
• Oversee, understand, and manage inventory and field portals to ensure clients have an accurate understanding of items and item levels available
• Collaborate with internal and external teams to maintain a systematic process flow involving integration with multiple manufacturers, warehouses, transportation groups, and billing departments
• Use IMS reporting tools to gain insight on key trends like inventory usage, shipment details, and spend data. Use reporting tools to proactively spot and troubleshoot potential issues.
• Support and troubleshoot issues relating to data integrations: EDI and API
• Demonstrate strong problem-solving skills
• Some travel is required

The Skills and Experience you have

Qualifications:

• Bachelor's degree or equivalent experience with a proven history of career progression
• 1-3+ years of relevant client service experience
• Ability to prioritize and manage multiple projects simultaneously, independently, and efficiently
• Strong analytical skills
• Ability to maintain professional demeanor under pressure
• Proficiency in Word, Excel and Power Point, Adobe

Preferred Qualifications:

• Fundamental knowledge of print and/or branded merchandise production
• QSR, Retail and/or CPG experience

What we offer

In addition to playing an important role at IMS, you'll receive:

• Competitive salary
• Medical, dental, vision, and 401(k) with match
• Generous PTO policy
• Robust peer recognition program
• Training and development opportunities
• Commitment to growing and enhancing our organizational culture

Who we are

IMS represents leading brands at the point of purchase – in store, online, and behind the scenes – including digital and traditional signage, print and POP, branded merchandise, and more. Our marketplace is solution agnostic, so our clients achieve best execution at lowest price throughout North America. Our integrated platform (planning, procurement, freight, warehousing, kitting, fulfillment, field execution, analytics, and program management) empowers our clients to stay at the strategic level, knowing that we can help turn their marketing vision into a reality. Visit us at: www.IMSretail.com.

IMS is wholly owned by Omnicom Group (NYSE: OMC), an inter-connected global network of leading marketing communication companies offering a diverse, comprehensive range of marketing solutions spanning brand advertising, customer relationship management, media planning and buying services, public relations and numerous specialty communications services to drive bottom line results for its clients (www.omnicomgroup.com).

A note to candidates:

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive company and we are most interested in finding the BEST candidate for the job. That candidate may be one who comes from a less traditional background, and that's okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.

IMS is an Equal Opportunity Employer