Administrative Assistant - Service Department Job at AVE PLP LLC
This is an in-person position located in McPherson, KS
General Purpose:
The Regional Service Administrator is responsible for professionally facilitating the Company's service admin process in ways that meet or exceed customer and company expectations and optimize service department profitability. The Regional Service Administrator reports to the Aftermarket Support Manager.
Essential Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Pro-actively manage ticket status and work with various location service teams to ensure that service tickets are closed quickly and that the company-wide service team meets and exceeds service WIP goals.
- Review work orders and quotes to ensure that documentation is clear and accurate, job codes are properly utilized, and all labor charges and parts are included on the repair order or quote ensuring that they are presented and closed in a timely and accurate manner.
- Work with service teams to review and correct daily timecard entries and provide insight and reports that result in increased labor performance and billed hours.
- Maintain data integrity by updating customer profiles with correct equipment, hours and other information as needed.
- Oversee the warranty process by ensuring pre-authorization, gathering of needed information, submission and follow-up of all warranty and PIP claims in a timely and effective manner.
- Support store achievement of sales goals using remote tools (including phone, video, texting, etc.) to sell customer inspections and promotions.
- Other key administrative duties as assigned.
Supervisory duties:
- None.
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