Are you a team player, energized by superb patient care and impressed by efficient operations of a world-class health care provider? Would you like a career that will fuel your passion and offer growth opportunities? We are looking for highly motivated individuals who thrive in a fast-paced environment and have a passion for providing outstanding customer service! We are currently looking for Appointment Schedulers. The schedule is Monday Through Friday 8-4:30PM.

Ophthalmic Consultants of Boston (OCB) is a world-renown provider of eye care services. Over the years we have trained hundreds of curious and capable individuals to become subject matter experts in the field of Ophthalmic services. Our professionals have grown their careers within our practice and beyond. We are excited and ready to help other professionals grow their careers. Can we help you with yours?

OCB Appointment Schedulers are responsible for:

• Answering a high volume of calls in a professional and courteous manner for a multi-provider and multiple location practice.
• Obtaining proper information from patients when scheduling appointments such as demographics and insurance information.
• Obtaining all necessary information to facilitate the admission process in an efficient and timely
• Handling both inbound and outbound calls.
• Maintaining strict confidentiality and adhering to all HIPAA guidelines and regulations.
• Building and maintaining relationships leading to higher level of productivity and accuracy.

Requirements:

• High school diploma/GED or higher
• Covid Vaccine; must provide Vaccination card prior to start
• Strong organizational skills to manage multiple schedules
• Excellent interpersonal and communication skills
• Ability to handle all calls in a professional, friendly, and enthusiastic manner
• Excellent and professional customer service skills with a high level of patience in dealing with patients in a high call volume environment
• Strong computer skills, Microsoft, Excel, Word, and Outlook.
• Previous call center experience is a plus

OCB offers industry leading benefits including:

• Medical & dental insurance (starts on the 1st day of employment!)
• 401(k) plan with Company match
• Company paid Life Insurance
• Company paid Long Term Disability
• Eye care discounts
• Generous Paid Time Off and Paid Holidays

To learn more about OCB, please visit our website at www.eyeboston.com.

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