For 50+ years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, and provides unmatched retail service, foodservice, lodging, and trip planning services. Behind NOC's rapid growth are our five core values: Lead by Example, Do the Right Thing, Service Before Self, Work Hard-Play Hard, Make it Happen. These core values unite a community of leaders and pioneers in an exciting, fun and always changing work environment.

Employment opportunities, with NOC, offer rare opportunities to work in beautiful locations, grow skills and share passion with others for active outdoor recreation. Ideal candidates are leaders in both the outdoors and the workplace and wish to join a unique, values-driven organization. They aspire to excellence in their fields and disciplines and they demonstrate a commitment to the service of others. Above all, they want to provide visitors with unforgettable experiences in the outdoors. If this sounds like you, we hope you'll apply to join the NOC team.

Job Summary: The Assistant Manager of Nantahala Rafting Operations role is rooted in training, quality control, and leadership. The Assistant Manager will play a large part in the management, training, and development of NOC river guides. They will be expected to continually educate and evaluate staff about guest service, river skills, operations, and organizational norms They must set the standard for NOC professionalism, show commitment to establishing and maintaining expectations of NOC river staff, and mentor staff and colleagues through clear and respectful communication.

Responsibilities:

Staffing

• Work closely with NOC recruiter to interview/hire new guides and Raft Center staff.
• Ensure timely and complete employee on-boarding/off-boarding*
• Work with HR to manage staffing plans,orientation schedule, staff certification records, contact info, schedule exit interviews, offboarding, etc.
• Maintain accurate and updated Adventure Center staff/taxi contact list

Payroll

• Update payroll hours daily and process every Monday by noon with accurate coding*
• Maintain open communication with HR and Accounting to ensure all employees are properly recording time
• Resolve any payroll problems the staff is experiencing in a timely manner

Scheduling

• Complete Daily Schedules three days in advance for entirety of season*
• Update Weekly Forecast ensuring accuracy at all times*
• Maintain accurate and updated Adventure Center staff/taxi schedule

Training

• Assist with guide instructional training and organizing Continuing Education training
• Audit a river trip once a week during peak season

Operations

Qualifications:

REQUIRED:

• Previous whitewater trip leader experience
• Necessary knowledge and ability to instruct whitewater safety, skills, and guiding technique to beginners.

PREFERRED:

• Wilderness First Responder or higher certification from approved institution
• Swiftwater Rescue Training certification from approved institution
• Basic proficiency in Google Drive, Microsoft Office, and ability to learn POS systems and web-based booking software.

Applicants must be:

Physical Requirements and Working Conditions:

• Must be able to lift and carry 75 lbs. repeatedly.
• Mut be able to stand and walk for majority of workday.
• Must be prepared and able to remain flexible with daily schedules.
• Must be able to work in variable and sometimes adverse weather conditions.
• Comfortable working in a fast paced, busy, and dynamic environment.

The above noted description is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather to provide a general sense of the responsibilities and expectations of the position. As the nature of business demands change, so too may the essential functions of the position.

The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.