1773 Mount Jefferson Rd., West Jefferson, NC 28694

AUTOMOTIVE SERVICE ADVISOR

Great Benefits +
Competitive Pay Plan – Based on Experience

West Jefferson Chevrolet Buick GMC needs to hire friendly, energetic Service Advisors to advise customers on service options and costs when their vehicle needs repair. Ideal candidates will be ready to hit the ground running! Successful Service Advisors are ambitious problem-solvers who thrive in a fast-paced environment and are skilled multi-taskers. If you are this person, we want to hear from you! We're interested in helping your career and adding to your resume because we know that happy employees lead to happier customers!

West Jefferson Chevrolet Buick GMC is nestled in the Blue Ridge Mountains and proudly serves drivers from Boone, Ashe County, Wilkes County, and Eastern Tennessee. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.

We offer:

• Competitive Pay Plan - based on Experience
• Medical and Dental
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated

Responsibilities – Service Advisor:

• Schedule appointments for service/maintenance/recall work
• Greet customers and inspect their vehicle
• Create Detailed Estimates to provide to customers
• Provide Excellent Customer service and obtain high CSI Scores
• Conduct all business with sincerity, honesty, and genuine concern for customer
• Listen to customer’s reason(s) for bringing their vehicle to the service department
• Advise customers about necessary/suggested services and costs
• Follow the status of the customer's vehicle from service bay entry through completion of work
• Keep customers informed of any changes that occur
• Upon completion of work, review the work order with the customer to assure all concerns are addressed
• Other duties may be assigned

Qualifications – Service Advisor:

• Previous Service Advisor or Service Department experience preferred
• General knowledge of vehicle mechanical operations is preferred
• Good customer service and communication skills
• Works well in a fast-paced environment
• Professional appearance and a positive attitude
• Good work ethic and computer skills
• Valid driver's license and good driving record
• Please upload your resume. Completing the online assessment will grant you priority approval!
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screening.

We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status.