Date: Tuesday, October 11, 2022

Position: Banquet Captain

Salary: Hourly/Non-Exempt

Reports to: Events Director

Summary:

The Banquet Captain will be responsible for exceeding the guests’ expectations during an event by supervising banquet events using established policies and procedures. Adhere to Alpine Hills Tennis & Swimming policies and enforce those with associates.

Essential Duties and Responsibilities:

• Understand and adheres to the Clubs values, safety, and service standards.
• Ensure the safety of guests and associates.
• Communicate with supervisor throughout shift to ensure efficiency, and report any concerns (safety, service, guest concerns etc.)
• Comply with attendance rules and be available to work on a regular basis.
• Assist in any setup/reset for the event to the supervisors / coordinator’s / guest’s specifications.
• Perform any other tasks as requested by Management.
• Be willing to assist fellow associates and management as needed and be a team player.
• Follow all health and safety regulations and maintain banquet cleanliness in front and back of the house.
• Understand and reinforces service standards to all banquet staff.
• Is the main contact with the guest during the function and greets host in charge and responds to requests maintaining contact throughout the event; ensures guest satisfaction.
• Monitor and handles guest complaints.
• Manage the banquet staff including event duties and timing during events to ensure efficiency.
• Manage all opening /closing side work.
• Review setup to ensure it follows the Banquet Event Order including reviewing and implementing table and seating diagrams.
• Maintain the authority to refuse alcoholic beverages to intoxicated customers and checks guest ID’s as necessary.
• Inspect staff uniforms at the beginning of each shift to ensure they meet club standards.
• Liaison with housekeeping and maintenance to ensure facility remains clean and in repair.
• Responsible for communication with the kitchen regarding food preparation and presentation as well as timing for the event.
• Ensure banquet standard operating procedures are being followed.
• Help setup and break down events or works the event floor as needed to ensure it exceeds the guests’ expectations.
• Manage inventory and operating procedures including controlling transfer and stocking inventory.
• Control and limit waste.
• Complete Captain’s Event Report for each event.
• Complete closing checklist to secure the club for the night after each event.
• Complete Beverage Consumption Report after every event.
• Act as a mentor and provide training to other associates.

Knowledge, Skills, and Abilities:

• Ability to provide direction to associates in a respectful manner.
• Exhibits integrity (honesty and truthfulness).
• Has attention to detail and the ability to follow direction and abide by standard operating procedures.
• Is consistently striving to be better.
• Must have excellent communication, multi-tasking, and organizational skills.
• Must have exceptional grooming standards that are consistent with company guidelines.
• Must have the ability to communicate in English.
• Excellent written and oral communication skills.
• Self-starting personality and able to work with little direction.
• Always maintain a professional appearance and manner.
• Must be willing to assist co-workers with their job duties and be a team player.
• Must be available weekends, nights, and holidays.
• Ability to bend and stand for long periods of time in hot conditions and walking and lifting to 50 lbs.
• Requires a high level of professionalism with exceptional culture skills.
• Ability to inspire and motivate associates.
• Knowledge of food preparation and presentation.
• Ability to remain calm under pressure.
• Must thrive in an ever-changing fast-paced environment.
• 2-4 years of related experience.
• Food Safe certification is required
• RBS (Responsible Beverage Service) Certification is required.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Restaurant type:

• Bar
• Café
• Casual dining restaurant

Ability to commute/relocate:

• Portola Valley, CA 94028: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

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