Optimus Health Care is a Federally Qualified Health Care Center with sites operating in Bridgeport, Stamford and Stratford, CT. We are the largest provider of primary health care services in Fairfield County, proudly serving all patients regardless of their income, race, or insurance status.
We are currently recruiting for a Practice Manager for our behavioral health services. This position involves working in both our Stamford and Bridgeport sites (Split to be discussed)
To be part of our organization, every employee should understand and share in Optimus’ Vision, support our Mission, and live our Values. These values-outstanding, patient-centered, trustworthy, integrity, multicultural, understanding, and supportive -help guide what we do, as individuals and professionals, every day.
All employees of Optimus Health Care must be fully vaccinated against COVID-19 subject only to the limited exemptions required by law.
POSITION SUMMARY
The Practice Manager is responsible for aiding, directing, planning, coordinating, and supervising the operations within a designated site. The Practice Manager will assist senior leadership with long-term planning of priorities to maintain operations ensuring activities are appropriately integrated into the strategic direction, as well as the mission and values of the organization while ensuring compliance with regulatory agencies such as the Joint Commission and the Connecticut Department of Public Health.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
1. Responsible for enforcing Optimus’ mission and strategic vision and PCMH model.
2. Recommend operational improvements to improve efficiency, effectiveness, and patient experience.
3. Supervise and serve as a resource for the daily operations and activities of the site, including managing and oversight of provider patient schedules, daily front office staffing and responsibilities, patient access, patient continuity and patient flow.
4. Analyze data, including visits per provider/site, no-show rate, third next day appointment, payor mix and implement changes to improve operations and quality of care provided.
5. Establish goals, objectives, and procedures for improving operations, including increasing the number of visits of the site, patient experience and customer service.
6. Work closely with the Human Resources Department on recruitment of front office staff, staff development and employee performance standards.
7. Assist with the business and financial affairs of the site and contribute to the fiscal management in conjunction with the Finance Department.
8. Collaborate with the site clinical coordinator to ensure medical records are completed and closed in the time required in accordance with Optimus policy.
9. Oversee front office staff regarding their responsibilities, including registration, insurance information/verification, patient flow/recalls and customer service.
10. Collaborate with the Billing Department to provide training and weekly auditing of front office staff to ensure the quality and accuracy of registration information obtained to bill clean claims.
11. Collaborate with the site clinical coordinator and nurse manager to improve the efficiency of the site, productivity, patient experience and the delivery and quality of care.
12. Collaborate with the site clinical coordinator and providers on panel management, population health and care gap closure.
13. Collaborate with the site clinical coordinator and nurse manager to resolve issues relating to patient safety, care, and service and to assist clinical care teams in meeting operational aspects of its goals and objectives.
14. Conduct monthly staff meetings to ensure staff are informed of organizational activities, including new and updated policies and procedures, new hires, and projects.
15. Meet and collaborate frequently with site clinical coordinator and nurse manager to review data and ensure operational efficiency, excellence patient experience and staff satisfaction.
16. Enhance operational effectiveness, emphasizing cost containment without jeopardizing important innovation or quality of care.
17. Ensure practice compliance with all regulatory agencies governing health care delivery and the rules, regulations, or guidance of accrediting bodies.
18. Encourage community education by participation in health fairs and events to promote awareness.
19. Assist with the organization’s marketing activities to promote Optimus, increase the number patients served by the site thereby improving the quality of care of the communities served.
20. Represent the site as necessary at meetings with organizations serving the communities we serve and government agencies.
21. Work with staff in resolving administrative issues and keep lines of communication open with staff to ensure high employee morale, and a professional, healthy work environment.
22. Responsible for enforcing front office cash collection policy and procedure by ensuring the daily balancing of cash collections for submission to the Finance Department.
23. Maintain a thorough working knowledge of all aspects of Practice Management System.
24. Ensure staff addresses patient no-shows to ensure compliance with such patients’ preventive and chronic care needs.
25. Responsible for complaints of patients of the site related to operations, including tracking and timely resolution of complaints in accordance with policy.
26. Work closely with the Quality Department to ensure continuous Joint Commission readiness and to address survey concerns in a timely manner.
27. Perform other related duties as required.
ADDITIONAL GENERAL REQUIREMENTS
Professional positive attitude, vision, understanding of customer service principals, trustworthiness, and excellent interpersonal skills to successfully accomplish tasks necessary to meet high standards of ethical and social responsibility required by this position.
JOB QUALIFICATIONS/REQUIREMENTS
EDUCATION: Bachelor’s degree preferred, or an Associate’s degree with 5 years’ supervisory experience. Coding certifications required (or in progress).
EXPERIENCE: Five years’ experience in the medical field. Experience in Health Care Practice Management Systems.
LANGUAGE SKILLS: Bi-lingual Spanish/English helpful
MATHEMATICAL SKILLS: Ability to use calculator
REASONING ABILITY: Critical thinking, analytical and problem-solving skills
LICENSURE / CERTIFICATION: MHA preferred but not required

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Working for Optimus:*

• OHC provides a fun, fast-paced working environment, where our commitment to quality is present in every job function.
• 100% Outpatient Setting
• Excellent health & welfare benefit options
• Competitive Compensation
• Optimus and its caring, multi-lingual staff proudly serve our community in a patient-centered environment.

We are proud to be an Equal Opportunity Employer

Job Type: Full-time

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