Bellman Job at Hilton McLean Tysons Corner
Location:
Hilton McLean Tysons Corner
7920 Jones Branch Drive
McLean, VA 22102
Apply online:
Please apply directly to the link below
www.hilton.com/careers
Search for this position by using the Job ID#HOT08M6F
| Position Title: Bell Person
| FLSA Designation: Non-Exempt
| Department: Guest Services
| Reports to Dir. Guest Services/Dir Front Office /Bell Captain
Hilton McLean Tysons Corner
7920 Jones Branch Drive
McLean, VA 22102
Apply online:
Please apply directly to the link below
www.hilton.com/careers
Search for this position by using the Job ID#HOT08M6F
| Position Title: Bell Person
| FLSA Designation: Non-Exempt
| Department: Guest Services
| Reports to Dir. Guest Services/Dir Front Office /Bell Captain
Position Purpose:
Escorts arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Acquaints each guest with room and features.
EXAMPLE OF DUTIES:
ESSENTIAL FUNCTIONS
Average Percent of Time
Average Percent of Time
40 % | Retrieves guest items from cars, buses, vans, and carts. Grasp, lift, carry and/or load luggage And packages onto a bell cart to transport items throughout the hotel to the designated room. Navigates bell cart through public areas, guest room corridors, and to elevators.
20 % | Escorts customers to accommodations, visually inspects room and telephone and deficiencies such as towels to housekeeping immediately. Points out room features and directory for reference.
10 % | Listens and responds to guest inquiries using a positive, clear speaking voice. Answers questions and offers assistance by giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
10 % | Organizes and stores luggage as necessary in a designated area.
5 % | Greets customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies
SUPPORTIVE FUNCTIONS
20 % | Escorts customers to accommodations, visually inspects room and telephone and deficiencies such as towels to housekeeping immediately. Points out room features and directory for reference.
10 % | Listens and responds to guest inquiries using a positive, clear speaking voice. Answers questions and offers assistance by giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
10 % | Organizes and stores luggage as necessary in a designated area.
5 % | Greets customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies
SUPPORTIVE FUNCTIONS
In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- Picks up and deliver guest laundry to and from guest rooms in a timely, accurate manner.
- Delivers morning newspapers, Zipout Checkout packets, mail, packages, faxes, etc. to specific guest rooms.
- Maintains and posts hotel reader boards and public area signage.
- Cleans and polishes carts and other equipment used in the department.
- Retrieves and inputs data from a computer terminal in an accurate, error-free manner.
- Answers the Bell desk phone and provides information as needed.
- Reads and matches luggage tags, write claim tickets, and detach portion to give to guest
PHYSICAL REQUIREMENTS:
Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours
Physical Activity Frequency
Sitting Rare
Walking Constant
Sitting Rare
Walking Constant
Climbing stairs Occasional
Crouching/Bending/Stooping Frequent
Reaching Frequent
Grasping Frequent
Pushing/Pulling Frequent
Near Vision Constant
Far Vision Constant
Hearing Constant
Talking Constant
Smell Rare
Crouching/Bending/Stooping Frequent
Reaching Frequent
Grasping Frequent
Pushing/Pulling Frequent
Near Vision Constant
Far Vision Constant
Hearing Constant
Talking Constant
Smell Rare
Lifting/Carrying(# lbs.) Frequent - up to 50 lbs.
Travel Never
Travel Never
OTHER DUTIES
Assimilate into The Hilton Family PRIDE/CARE culture through understanding, supporting and participating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards.
Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position.
SAFETY REQUIREMENTS
Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.
ORGANIZATIONAL RELATIONSHIPS
Positions directly reporting to this position (titles): None
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- Ability to understand and follow written and or verbal instructions.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information.
- Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
- Ability to grasp, lift and/or carry or otherwise move packages, boxes, and luggage up to
- continuously throughout the shift.
- Ability to stand, walk and/or sit and continuously perform essential job functions.
- Sufficient manual dexterity in one hand to be able to load and unload luggage.
- Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.
QUALIFICATION STANDARDS EDUCATION
High School graduate or equivalent preferred
EXPERIENCE
Prior guest service or other hospitality experience preferred.
LICENSES OR CERTIFICATES
No special licenses are required. CPR certification and/or First Aid training preferred.
GROOMING/UNIFORMS
All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.
OTHER
Applicants with additional language skills are preferred.
NOTICE:
The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.
I HAVE READ AND UNDERSTAND THE POSITION DESCRIPTION INFORMATION AND HEREBY STATE THAT I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION.
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