As a Nightlife Manager, a typical day might include the following:

Managing operations during scheduled shifts that include daily decision making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness
Preparing staff schedules in accordance with forecasted business volume. Responsible to alter scheduling needs with the varying daily business volume
Identifying operational opportunities to build sales and control costs; develop and implement plans to address opportunities
Exhibiting high performance standards and ensures all team members are providing exceptional service to patrons
Performing nightly check outs and audits
Investigating and resolving service and safety complaints
Supervising associates daily activities; assigning responsibilities and providing clear / concise instructions while offering suggestions for increased productivity
Enforcing established safety practices and ensures quality standards are maintained
Accountable for all sales and operating transactions in compliance with the policies and procedures
Providing a positive, fun working environment for associates
Other duties as assigned

Supervisory Responsibilities

Supervise 20-30 subordinate FOH employees per shift
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

This job might be for you if you demonstrate the following abilities and meet the following qualifications:

Minimum of 2 years' management experience in a high volume upscale nightclub and/or bar environment required
Must be able to pass Big Night Entertainment Group's requirements in regards to legal background check
High School Diploma required. Associate or Bachelor’s degree preferred
Exemplary customer service skills
Strong problem solving and analytical skills
Ability to work well with people internally and externally at all levels
Solid planning, organizing and scheduling abilities
Strong team building skills with emphasis on development and ability to think outside the box
Ability to create enthusiasm, demonstrate innovation and encourage growth and learning in others
Work hours necessary to maintain facility

Required Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; Designs work flows and procedures
Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions
Project Management - Develops project plans; Completes projects on time and budget
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs
Teamwork - Balances team and individual responsibilities; Able to build morale and group commitments to goals and objectives
Visionary Leadership - Displays passion and optimism; Inspires respect and trust
Change Management - Develops workable implementation plans; Builds commitment and overcomes resistance
Delegation - Delegates work assignments; Matches the responsibility to the person; Sets expectations and monitors delegated activities; Provides recognition for results
Managing People - Develops subordinates' skills and encourages growth; Fosters quality focus in others; Improves processes, products and services
Business Acumen - Understands business implications of decisions; Displays orientation to profitability
Cost Consciousness - Works within approved budget; Contributes to profits and revenue; Develops and implements cost saving measures
Ethics - Treats people with respect; inspires the trust of others; Works with integrity and ethically
Organizational Support - Follows policies and procedures; Supports organization's goals and values
Strategic Thinking - Develops strategies to achieve organizational goals
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence

Physical Demands / Work Environment / Hours

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential work functions.

Workplace can have moderate to high stress levels
May be required to lift or move up to 30 lbs using proper lifting techniques and withstand long hours on your feet in a fast-paced, high energy environment
Non-typical office hours will be customary including evenings, weekends, and holidays

Big Night Entertainment Group operates some of the hottest, cutting edge restaurants and nightclubs in New England such as The Grand, Big Night Live and Empire. Fueled by driven, passionate people, Big Night is known for its consistent growth, cutting edge sophisticated design, superior cuisines and raising the bar in hospitality and service standards. Big Night is an employee focused company as recognized by our staff as the Boston Globe BEST place to work.

We are committed to creating a diverse and welcoming workplace that includes team members with various backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout the community. All are encouraged to apply.

Big Night is always looking for talented, ambitious professionals to join our staff. If you have a passion for hospitality and a commitment to superior guest service, we want you to join our team today.

Big Night Entertainment Group is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.