ESSENTIAL DUTIES:

• Coach, direct, and motivate team members.
• Interview, hire and develop team members for formalized succession.
• Evaluate team members and complete performance reviews in timely manner.
• Initiate any necessary documentation for disciplinary and termination procedures.
• Resolve customer conflicts and complaints and address emergencies with a sense of urgency.
• Routinely plan and provide estimate installation jobs.
• Proactively identify, analyze and correct operational problems.
• Accurately forecast business activity and maintain branch operating budget.
• Collaborate with business development on local sales effort; participate in relevant local trade associations.
• Efficiently process and maintain branch related financial transactions.
• File appropriate financial transaction records, including billing, warranty, and credits, with corporate office against deadlines.
• Implement any operational procedures as determined by executive leadership.
• Oversee inventory management to include: truck stock quarterly - maintain inventory at optimum levels.
• Oversee fleet management and communicate additional requests with corporate.
• Perform other duties as required

QUALIFICATIONS:

• An AA/AS degree in a business related discipline or the equivalent in experience or higher.

• 7+ years work experience in a related service industry; Commercial HVACR industry is a plus.
• 3+ years of management and or supervisory experience.
• Driving record acceptable under auto liability insurance guidelines.

SKILLS & ABILITES:

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resource planning, leadership development and coordination of people and resources.
• Excellent customer service skills
• Demonstrated ability to resolve complaints & conflict and negotiate “win – win” solutions.
• Ability to supervise and direct the work of others.
• Proficient computer skills in MS Office including Outlook, Word, and Excel.
• Intermediate math skills including addition, subtraction, multiplication, division and percentages.
• Ability to effectively prioritize and execute tasks and decisions in a high-pressure environment.

WORKING/ENVIRONMENTAL CONDITIONS:

• Warehouse and office environment.
• Extensive phone use.
• Daily travel within local branch area as well as travel outside area.
• 25% computer time including keyboarding and mouse.
• Lifting and transporting moderately heavy items as required.
• Operational oversight of 24/7 service operation

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performance by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job Type: Full-time

Pay: $45,603.77 - $117,867.91 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Work Location: One location

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