Application Materials
Applicants are required to submit a combined cover letter and resume in one PDF document. Your cover letter must summarize your education and experience as it relates to the position. Incomplete materials will not be considered.

This position will remain open until filled.

This position reports to an Area Manager.
Essential Duties & Responsibilities:

• Champions excellent customer service and support in all staff and patron interactions.
• Provides prompt and knowledgeable assistance to all library users and assists with the instruction of library technology.
• Plans, schedules, and organizes daily, weekly, and monthly programs for a diverse audience.
• Develops and promotes story time events.
• Maintains adequate inventory of supplies.
• Promotes and develops library engagement opportunities within the community.
• Comprehensive knowledge and responsibility for the circulation of library materials, including new user registration, account issues, payments, book reservations, and shelving.
• Hires, supervises, and trains Library Associates, Customer Service Technicians, Library Assistants, Pages and Volunteers.
• Ensures all staff and volunteers are performing assigned duties and meeting customer service standards.
• Conducts regular performance coaching and participates in disciplinary action with HR as needed.
• Assists in collection development and follows NCW Libraries’ Collection Development Policy.
• Respects the confidentiality of library users and records in accordance with NCW Libraries’ Confidentiality Policy.

Required Qualifications
Education & Experience:

Master’s degree in librarianship from an ALA accredited graduate program required (MLS or MLIS) or working towards a Master's degree (MLS or MLIS). NCW Libraries Tuition Assistance Program is also available for graduate students.

Three years related experience and a minimum of one year of supervisory experience.

Knowledge, Skills and Abilities:

• Extensive knowledge of the principles, practices, and techniques of modern library operation.
• Demonstrated computer literacy and the ability to effectively assist patrons with library technology.
• Knowledge and adherence to library policies and the ALA Code of Ethics.
• Knowledge of personnel and time management principles.
• Ability to identify, establish and maintain community partnerships and serve as an ambassador for NCW Libraries.
• Ability to establish and maintain effective working relationships with patrons, the community and NCW Library staff.
• Ability to speak in public and present to city leaders and community meetings.

Work Environment & Physical Demands:

• Normally seated, standing or walking at will.
• Normal physical activity including some bending, pushing, pulling, and lifting and carrying, which may range up to 45 lbs. upon occasion.
• Keyboarding and working at a computer monitor for extended periods required.
• Phone usage, reading, speaking, and listening.
• Interaction with library system staff, library customers, other libraries, agencies and organizations, or vendors will be necessary to resolve situations or problems.
• Specific vision abilities required by this job include close vision and ability to adjust focus.
• The noise level in the work environment is usually moderate.

Special Requirements:
Fluency in English required. Fluency in English and Spanish strongly preferred.
Flexibility to work evenings and weekends.

EEO
NCW Libraries values diversity at all levels of the organization and is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.