This leadership position will also have oversight of a satellite office located in Susanville, CA. Candidate must be willing to travel for work to support both locations.
Operations

• Educate and train branch staff and field technicians on their job responsibilities.
• Maintain equipment inventory levels, create and submit orders of needed equipment to Inventory Coordinator.
• Maintain supply inventory levels, create and submit orders of needed supplies to the Inventory Coordinator.
• Maintain Oxygen Cylinder tracking logs. Make sure all staff is properly educated on the process.
• Review monthly cleaning with branch technicians.
• Make sure all new equipment received is identified and labeled correctly.
• Computer literate for accurate maintenance entries
• Schedule daily preventative maintenance into MST route
• Explore and propose new and improved approaches for saving time and money
• Oversees shipping related activities
• Explore and implement alternative cost saving opportunities
• Oversee facilities and maintenance requirements and ensure branch interior and exterior is maintained in the cleanest, safest, most efficient manner.
• Ability to fill in to other positions when needed.
• Manage staffing levels.
• Routinely monitor and manage sales and patient account reports

Equipment Operation

• Review equipment issues and coordinate with repair technician when needed.
• Provide instruction and education to the staff on proper techniques on storing and securing equipment.
• Obtain a return demonstration to ensure understanding.
• Educate on the proper way to transport, handle and route medical equipment according to company policies and procedures to comply with infection control, equipment maintenance, and safety.
• Educate branch staff on proper equipment operation.
• Review documentation of monthly and annual scheduled maintenance of equipment.
• Review maintenance schedule to make sure all equipment is serviced correctly and completely.
• Complete performance and safety checks on equipment at time of delivery.
• Responsible for respiratory management responsibilities and duties
• Strong & effective communication skills both verbally and written

Safety

• Educate branch staff on safe and proper body mechanics relative to transporting, lifting and set-up of medical equipment.
• Review that field technicians adhere to all safety and security policy and procedures.

Vehicle Operation

• Educate and review that field technicians operate vehicles according to company policies and procedures to assure compliance with OSHA and DOT regulations.
• Perform daily visual inspections of vehicles to assure safety.
• Responsible for the cleaning and service notice of vehicles.
• Load and unload equipment safely to assure no damage or injury.
• Responsible for monthly fleet inspections.

Communication

• Present equipment education to a level of understanding by branch staff.
• Immediately report to the Operations Manager, equipment/staff issues and needs.
• Maintain accurate records in accordance with company policies and procedures, i.e. equipment service forms, vehicle reports, manifests.
• Share expertise with co-workers both formally and informally.
• Ability to mentor Field Technicians.
• Document all incidents and issues as required.
• Oversee team's ability to build and maintain rapport with internal and external customers.
• Receive equipment delivery requests via software system. Review equipment needs with RTs and families and provide necessary follow-up communication of customer service.

Professional Development

• Attend and participate in related Company meetings and/or committees.
• Attend and successfully complete oxygen concentrator operation/service programs.
• Completion of all required training.
• Perform other job duties as requested.

Other Responsibilities

• Schedule and follow through of Overnight Oximetry
• Schedule and follow through of Preventative Maintenance Inspections
• Perform on-call work as required.
• Maintain positive work relations with staff members.
• Demonstrate courteous behavior and be responsive to patients/families and other members of Owens.
• Maintain a neat and professional appearance wearing company uniform and name badge.
• Demonstrate and ensure a commitment to quality of service in all decisions to comply with Owens standards.
• Serve as a subject matter expert for product lines and related processes.
• Coordinate delivery times with patient/families, and schedule deliveries, pick-ups, and service by priority.
• Organize and route field technicians daily delivery.
• Organize daily branch operations, i.e. schedule STAT orders, dispatch of field technicians, return phone calls, and assist field technicians with patient/family and Owens staff communication.
• Function operations of branch within Federal, State, Local, Owens, and professional guidelines and regulations.
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations with Owens.
• Maintain ongoing marketing support
• Assist in developing and implementing division strategic plan.
• Attain a clear understanding of industry standards and continue education in this area.
• Must be able to physically access any home, nursing home, ALF and hospital.

Experience

• 3 years experience with related knowledge product line and customer service
• Knowledge of Durable Medical & Respiratory Equipment preferred

Education

• High School Diploma or equivalent

Licensure

• CA HMDR Exemptee License or obtain within 30 days of employment.
• Valid CA Drivers License with Clean DMV Record

Special Skills

• Elevated level of muti tasking, problem solving skills, employee coaching. Highly organized with the ability to prioritize and foster a collaborative team environment. Strong skills relating to Microsoft Outlook, Word, and Exel.