Call Center Service Rep II - 1st shift

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Hours: 9:00am - 5:30pm - Sunday - Thursday

About the role:

Provide communications facilitation between external customers and the sales force and provide first point of contact for external customers and the sales force to reach internal BSC personnel.

Your responsibilities will include:

• Triage and respond to external customer and sales rep calls.
• Send messages from internal/external customers to the BSC sales force by pagers, cell phones, home phones, etc.
• Escalate and close pages via backups, if required
• Applies limited knowledge of business concepts, procedures and practices and a basic understanding of department fundamentals.
• Performs routine tasks working from detailed written or verbal instructions.
• Close supervision. Receives detailed instruction on all assignments and constant checking of work performance.

Required qualifications:

• High School Diploma or equivalent
• 2 years of Customer Service or Call Center experience
• Typing speed minimum 35 wpm
• Service Cloud experience
• SAP experience
• Must be able to work in a 24x7 call center. Currently this position is hybrid.

Preferred qualifications:

• Experience within BSC Call Center environment.

Requisition ID: 563109

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!