Support and assist incoming students and parents throughout all aspects of the enrollment process, including: admissions, financial aid, housing, and enrollment in pursuing first degree and subsequent degrees.

Essential Duties and Responsibilities:

• Advise students and parents on all processes to ensure seamless experience prior to the student’s arrival at Full Sail
• Develop and maintain relationships and communication channels with students, parents, and all Full Sail departments involved in pursuit of degree
• Track all documents related to student enrollment
• Communicate timelines to students and parents to ensure timely starts
• Update database/tracking systems to reflect student’s status in enrollment process
• Maintain enrollment progress/status for students with defined start dates
• Act as liaison between incoming students, parents, and Full Sail departments
• Provide assistance and guidance to students and parents so the student may successfully start new degree
• Provide guidance on steps necessary to complete education and financial aid processing
• Maintain telephone coverage during assigned hours, including answering inbound calls from students and internal customers, and making outbound calls to collect student documentation and arrange for Financial Aid appointments

Other Responsibilities:

• Adhere to policies and procedures of Full Sail University
• Maintain strict confidentiality of company and personnel information
• Adhere to company attendance standards
• Perform other duties as assigned
• Remain current on Full Sail accreditation and compliance standards set forth by the ACCSC
• Remain current on Full Sail University’s Admissions requirements

Competencies:

• Effective communication skills, both verbal and written
• Ability to follow processes, work effectively on a team, and maintain a positive attitude
• Creative problem-solver with attention to detail
• Ability to thrive in fast-paced, dynamic, evolving environment
• Ability to work under pressure in a deadline-oriented environment

Education and/or Experience:

• Bachelor degree preferred, but will consider financial aid experience in lieu of degree
• At least one year of administrative and customer service experience required
• Previous experience in financial aid or higher education a plus, but not required
• Applicant must not currently be or have been in default on student loans

Computer/Equipment Skills:

• Proficiency using software programs such as MS Word, PowerPoint, Excel, and Outlook

Environmental Factors/Physical Demands:

Work is performed in an office environment and may include sitting for extended periods of time. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds. Employee must be able to work a flexible schedule including night and weekend coverage as needed.

Job Type: Full-time

Pay: $20.68 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Education:

• Associate (Preferred)

Work Location: In person

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