Job Overview:

• Work Schedule: Monday - Friday from 9:00am-5:00pm onsite in the Lower East Side
• Type: Full time, regular
• Pay: $50,000-52,000 annualized salary; non-exempt

Organizational Overview:
Since 1893, Henry Street has delivered the most effective, compassionate and comprehensive services possible to residents of the Lower East Side. As a multifaceted not-for-profit, Henry Street provides innovative social services, arts programs and healthcare services from 18 locations throughout the Lower East Side. Building upon its legacy for innovation and effective programming, Henry Street has grown to offer more than 50 different programs, currently making it the most comprehensive settlement house in New York City, as well as one of the City’s largest social service agencies. Henry Street is governed by a 45-member Board of Directors and is supported by government grants and contracts, as well as foundation, corporate and individual support.

Program Overview:

The Dale Jones Burch Neighborhood Center is a free walk-in program that provides case management and short-term crisis counseling services, benefit/entitlements screenings and referrals, health insurance enrollment services and parenting classes/workshops, and with a number of field-based community health worker initiatives. Services are offered in English, Spanish and Chinese.

Qualifications:

• BSW or BA/BS college degree in human services related field; 1-2 years case management experience preferred. Will consider entry-level/new grads and also welcome MSW candidates/MSW graduates.
• Interviewing, assessment and engagement skills; empathy for low-income/vulnerable, culturally diverse, physically/mentally disabled and/or elderly populations; ability to work collaboratively with case management team and/or independently on- or off-site as needed to deliver case management services in a comprehensive and timely manner.
• Familiarity with casework/human services practices/principles/code(s) of ethics.
• Knowledge of range of public benefits (SNAP/Food Stamps, Access-a-Ride, Reduced Fare Metro Card, Medicare Savings Program, Medicaid Spend Down, NYCHA/Section-8/public/affordable housing/lotteries, Medicaid/Medicare, SSI/SSD/SSA, etc.) and eligibility criteria and/or a quick learner willing to attend trainings, and apply concepts/eligibility criteria when screening households, and ask questions as needed
• Solid writing/grammar/typing and organizational/time management skills; diligence when completing accurate and timely case documentation; basic math/calculation skills for conducting financial assessments of households.
• Familiarity with record keeping and data entry required for reporting/tracking purposes as per private program funding and quarterly/annual contract goals.
• Bilingual in English/Spanish required

Responsibilities:

• Provide case management services including biopsychosocial needs assessments and crisis intervention to adults 18 and over; screen households for benefits and offer referrals as needed for legal/financial counseling. mental health counseling, workforce development, senior services, health insurance, parenting/family care-planning needs and more.
• Conduct benefit screenings and prepare/submit applications via designated channels (ACCESS HRA and other portals) and track outcomes in Foothold Awards and/or Benefits Data Plus database.
• Maintain regular case management documentation records (date/time/intervention and follow- up).
• Advocate on behalf of clients; prepare and submit requests for emergency financial assistance to funding partners with assistance from case management team (United Way, private funders).
• Participate in weekly Case Review Team Meetings either via Zoom online or in-person, when staff return onsite (TBD) and 1-1 supervisory meetings with task supervisor; proactively participate in interdisciplinary case management team approach together with other case managers, social workers, community health workers, task supervisor, and NRC Program Director to identify and meet client needs; receptive to constructive guidance and supervision; i.e., “learning by doing” regarding comprehensiveness and accuracy of casework activities and follow-up.
• Other duties as assigned

Essential Physical Job Functions:

• Able to walk up and down flights of stairs at the NRC and/or Dale Jones Burch Neighborhood Center.
• When HSS/NRC staff return on site, be willing to utilize PPE/Personal Protective Equipment (face mask, hand sanitizer) and engage in social distancing when serving clients for safety reasons.
• Fully vaccinated against COVID-19
• Ability to work onsite in the Lower East Side

Education

• Bachelor Degree or better