Studies have shown that BIPOC, non-males, and members of the LGBTQIA2S+ community are less likely to apply for jobs unless they meet all of the qualifications in the job description. We are seeking the best candidate for the job, and that candidate may be a person who comes from a less traditional background. We encourage you to apply even if you don't meet every minimum qualification described or are unsure if your professional, volunteer, education, or lived experience could be considered transferrable to this position.

Job Title: Case Manager

Department: Houseless Intervention Services

Reports to: Team Lead Supervisor

Salary Grade/Level/Family/Range: Level I: $24.00

FLSA Classification: Non-exempt

Benefits offered: 100% employer covered Providence Health Plan (medical, dental, vision) for employee, automatic enrollment into 401k, Employee Assistance Plan via BPA Health, and Aflac additional coverage.

Job Summary: Case Managers will engage with, check in on, and manage a caseload of individuals in response with the goal to meet their immediate needs, establishing a set of long-term goals, and helping mitigate any barriers to attaining housing. Duties and Responsibilities are used in revising or developing performance review objectives for employees.

Duties/Responsibilities:

Participant

• Case management assessments, service plan goals (short term/long term). Participate in case consultations and wrap-around meetings.
• Facilitate client assistance needs, information, basic needs form support, referrals, advocating, and direct service.
• Assist the assigned caseload in finding sustainable housing.
• Joining participants for appointments as necessary.
• Engage with individuals who are experiencing houselessness through maintaining an assigned caseload.
• Research new resources for participants.
• Perform gate shack duties, including letting participants and staff into the gate.
• Create referrals for Peer Support Specialist as needed.
• Respond to Crisis, write critical incident reports and incident reports as necessary.
• Fulfill duties of a Mandatory Reporter as outlined by All Good Northwest, hereinafter referred to as The Company, Multnomah County, and the Joint Office of Homeless Services (JOHS).
• Follow steps outlined by The Company and the JOHS on engaging with assigned caseload and reporting on the health and well-being of that caseload.
• Assist in delivery of hygiene and other essential supplies to individuals.
• Provide resources and referrals.
• Responsive and available to the milieu/social environment.
• Respond to crises appropriately.
• Build relationships with program participants.
• Work with staff and participants to ensure that the village is safe and welcoming to a broad diversity of participants experiencing homelessness.
• Log daily notes, including things such as notable interactions between participant and staff, using cloud-based software, while creating time-stamped and accurate records of services provided on the site
• Utilize a strengths-based approach with participants as they manage village living, which involves supporting participants with communal living, interpersonal conflict, and the stressors of houselessness.
• Communicate intentionally with participants and staff involving issues of shelter management.

Staffing

• Work effectively with village staff; participate in team building, staff meetings, and organizational functions
• Participate in case consultations and wrap-around meetings.
• Act in the full capacity of a Mandatory Reporter as needed per organization, Multnomah County and JOHS guidelines.
• Coordinate and communicate information regarding participants with staff on other side of the week
• Read and respond to emails within 2 regularly scheduled working days.
• Collaborate with BHS and wrap-around team on crises and occurrences.
• Attend supervision, staff supervisions, required training, staff meetings & any appropriate community meetings.
• Attend crossover with team daily (at the beginning and end of shifts) and with whole staff on Wednesdays.
• Distribute and record distributed Tri-Met passes.
• Support Case Coordinators and Navigation Specialists as they conduct unit checks.
• Maintain effective communication and collaboration with the Wrap-Around Team, Case Coordinators, Navigation Specialists, Team Lead Supervisors, and Program Manager
• Process paperwork and forms as required by All Good Northwest and the Joint Office of Homeless Services (JOHS).
• Engage in advocacy for participants and staff.
• Support on-site volunteers to have a meaningful experience. Help them find projects to do while they are volunteering alongside staff at the village.
• Monitor the daily duties of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
• Create referrals for Peer Support Specialist as needed.
• Write critical incident reports and incident reports as necessary.
• Attend and participate in all outlined trainings as directed by the Safety and Training Manager and site leadership.

Administration & Facilities

• Attend supervision, staff supervisions, staff meetings & any appropriate community.
• Assist in delivery of hygiene kits and essential supplies to individuals as a part of assigned caseload.
• Required to being familiar with client files, writing case notes, daily notes, attend all staff meetings.
• Respond and be available to the milieu, conduct unit checks.
• Work with village staff to maintain the cleanliness of the facility, performing assigned duties in a timely manner.
• Work with Navigation Specialist to submit client assistance funds requests.
• Attend crossover with team daily (at beginning and end of each shift) and with whole staff on Wednesdays.
• Coordinate and communicate information regarding participants with staff on other side of the week.
• Collaborate with BHS and wrap-around team on crises and occurrences.
• Attend and participate in all outlined trainings as directed by the Safety & Training Manager and site leadership.
• Adhere to all state and federal privacy and security regulations applicable to the program, and to The Company policies and agreements regarding confidentiality, privacy, and security.
• Read and respond to emails within 2 regularly scheduled working days.
• Process paperwork and forms as required by The Company and the JOHS.
• Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
• Maintain effective communication and collaboration with the Wrap-Around Team, Navigation Specialists, Team Lead Supervisors, and Program Manager.
• Participate in compliance, quality assurance, and quality improvement activities as directed.
• Perform gate shack duties, including letting participants and staff into the gate.
• Initiate and maintain organization and cleanliness in shared shelter areas and workspaces
• Help to facilitate the structure of the day; ensure that the daily and nightly routines—i.e., cleaning, sanitizing, food service, supply stocking, etc.—are observed
• Maintain the cleanliness of the facility.

Supervisory Responsibilities:

• None.

Preferred Experience:

• 2-3 Years in a case management role or another similar role
• Working with client information databases
• Developing operating strategies, plans, or procedures
• Directing administrative or support services
• Possessing knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorder.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Preferred Education:

• Master’s or bachelor’s degree in Social Work, Psychology, or another related field.
• Other social services certification or training.
• Lived experience

Required Skills/Abilities:

• Possess an understanding of Housing First and Harm Reduction models.
• Open to change (positive or negative) and considerable variety in the workplace.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles, and sexual orientations and treat each individual with respect and dignity.
• Maintain professional and appropriate boundaries

Additional eligibility requirements:

• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Must be fully vaccinated against COVID-19 and provide proof of vaccination. This includes being up to date on all booster shots.
• Must be able to pass TB test.
• Must be able to pass a random drug test.

Work environment:

Working indoors and outdoors in heat and cold | Slippery and uneven walking surfaces | Working in close proximity to others | Exposure to offensive odors

Physical Requirements:

Ability to lift up to 50lbs | Bending, stooping, reaching | Sitting for extended periods of time | Standing for extended periods of time

Travel required:

Occasional travel to and from other work sites up to 25% of the time.