The Opportunity

Minimum pay rate: $18.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Responsibilities

• Manage day-to-day operations of the cafe.
• Perform service tasks, such as assisting guests, stocking product, counting inventory, and cashier duties.
• Use service recovery to resolve customer complaints.
• Assist manager with staff training and compliance.
• Coordinate with management on ordering product.
• Ensure all cafe areas are clean and tidy, and equipment is in good working condition.
• Cultivate and maintain a positive working relationship with clients.
• Opening and closing duties as assigned by management.
• Various other duties as assigned by management.

Qualifications

• Minimum of 6 months to 1 year of service experience in a hotel, full-service restaurant, catering facility, or club environment required.
• Excellent guest service skills.
• Detail-oriented with strong organizational skills.
• Ability to work accurately, efficiently, and courteously in a high-pressure environment.
• Good leadership and training skills; ability to teach others as well as delegate tasks.
• Good communication skills; ability to effectively communicate with guests, and retain and communicate menu information and service preferences.
• Able to follow job procedures and manager instructions.
• Basic math skills; ability to accurately account for cash and inventory.

Physical Requirements

• Ability to lift up to 40 pounds for set-up, service, and clean-up.
• Ability to stand and walk for the entire length of shift, including walking up and down stairs and lifting as the work duties demand.
• Variable temperatures - required to move between hot, noisy conditions of kitchen and climate-controlled dining environment.
• May be required to work in confined and/or narrow spaces.

Who We Are

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.