• Handle inbound claim inquiry calls and inquiry email requests
• Provide credible guidance and assistance to customers seeking assistance with claim handling procedures
• Effectively collaborate with team members and business partners to provide a high-level quality experience for our policyholders
• Document all calls and related correspondence using SNAPSHEET or other proprietary tools and office processes, document follow-up calls, voicemails, and any other pending service requests
• Provide prompt, courteous, and excellent service to internal and external customers always
• Identify service opportunities and suggests innovative ideas for improvement
• Handle multiple tasks while meeting established service requirements and standards
• Act with a sense of urgency and take ownership regarding aspects of call management and escalation of issues
• Ensure issues are referred to appropriate areas, leverage internal relationships to ensure efficient issue resolution and involve leadership when necessary.
• Other duties and projects as assigned
• Ability to work overtime as needed to meet business needs

We're looking for someone who has:

• 1 to 3-years of customer service work experience
• Professionalism and accountability
• Effective and service-focused communication skills
• Strong decision-making and problem-solving skills
• Track-record of success in managing multiple, diverse, and concurrent work activities
• Acute forward-thinking skills
• Exceptional interpersonal skills, emphasis on building rapport
• High regard for accuracy and providing top level service

About SageSure:

If shaping the future of an industry sounds exciting, you'll love working at SageSure! A Best Places to Work in Insurance Recipient for three years in a row (2020-2022), SageSure is a managing general underwriter leader and insurance technology innovator serving disaster-prone areas. That means we sell insurance through our proprietary technology platform in places other insurance companies won't do business. Our success in delivering coverage in America's most challenging markets is the result of our strategic focus to understand and adequately price risk. We offer 50+ products in 14 states, serving over 400,000 policyholders while managing more than $800 million in written premium. We have eight office locations—Jersey City, NJ; Mountain View, CA; Chicago, IL; Tallahassee, FL; Cincinnati, OH; Houston, TX; Mt. Laurel, NJ; and Cheshire, CT—as well as numerous remote employees across the country.

We provide generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan and more. SageSure fosters inclusion, creating an environment where everyone can bring their whole self to work. We're energetic, forward-thinking problem solvers; come join our team! For more information on SageSure opportunities, visit www.sagesure.com/careers/.

SageSure is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability, veteran status, gender identity, national origin or any other factor protected by applicable federal, state or local laws.

SageSure is only open to hiring remote candidates who are residents in the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, and Wyoming.