PFSW Company Statement:

PFS is the premier eCommerce order fulfillment provider. In short, we provide the behind-the-scenes operations for brand’s online stores. We pick, pack, and ship our clients’ products around the world – with a bunch of added flair. We personalize our packages, we help our clients’ customers with phone, email, and chat support, and we have a strong fraud team who ensure secure payment processing. Not to mention, a technology system that facilitates making orders, returns, and everything in-between.

Company Vision:

• We will engage with our clients as a strategic partner.
• We will provide a premier commerce order fulfillment solution.
• We will be world-class at every service we offer.

Client Services Sr. Analyst

PFS' Business Management department is made up of a team of client services professionals that act as the liaison between our clients and PFS operations. We work with world-renowned brands to help them manage their eCommerce operations. This includes monitoring daily business activities and managing operational projects for order fulfillment, order management, and contact center clients. The Client Services Sr. Analyst is responsible for interfacing with the client and functional areas, acting as the primary tactical day to day relationship owner.

***This position is based on-site at our N. Las Vegas DC facility.

Responsibilities

• Engage with client in a timely and efficient manner by serving as the day to day contact ensuring all contractual elements of the SOW are being performed and if needed, as the escalation point/liaison within functional areas of company
• Responsible for updating client data and providing data functional areas by presenting data that is usable, accurate, descriptive and timely so that it may be most efficiently utilized
• Responsible for management of financial performance by updating the P&L, creating and submitting invoices to Accounts Payable monthly, managing Accounts Receivable with the client, and communicating projected revenue shifts internally
• Exhibit leadership throughout issue management by employing patience, understanding best business practices and balancing client expectations with available options for resolution
• Running standalone projects by working with the client and functional areas to gather scope, delegate project tasks, communicate project statuses internally and externally, and execute on deliverables within client approved timeline
• Perform difficult and complex work assignments involving independent judgment
• Leads a work stream or elements of a project
• Identify and solve operational gaps and owns financials and monthly invoicing
• Manage client expectations through proactive communication
• Lead, trains, and coaches others through the recognition of expertise within the area of practice

Qualifications

• Bachelor’s degree, Required
• 3-5 years relevant working experience interfacing with internal/external clients, preferably with direct to consumer ecommerce; Required

Personal Characteristics

• Strong work ethic
• Sound problem-solving skills, business analysis skills
• Capability to understand basic financials (i.e. costs vs. revenue)
• Strong interpersonal relationship skills
• Excellent written and oral communication skills
• Computer literacy skills (including Microsoft Excel, Word and Powerpoint)

Pre-employment background screening will be conducted.

PFSweb Inc. is an EEO/AA - M/F/Disability/Protected Veteran Status employer.