Client Tech Specialist Job at BorgWarner
The Client Technologies Specialist IT is primarily responsible for IT Customer environment,
Executes tasks to enhance and support the desktop environment, provides specialized IT services (e.g. high-level meeting support, root-cause analysis, customer consulting), and provides IT facility related services (e.g. audio-visual environment, security systems, printers/copiers). The Client Technologies Specialist also provides on-site support for the IT infrastructure teams as needed.
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Executes tasks to enhance and support the desktop environment, provides specialized IT services (e.g. high-level meeting support, root-cause analysis, customer consulting), and provides IT facility related services (e.g. audio-visual environment, security systems, printers/copiers). The Client Technologies Specialist also provides on-site support for the IT infrastructure teams as needed.
Key responsibilities
- Service Delivery Responsibilities
- Helps to build and maintain good relationships with staff and IT infrastructure teams
- Ensures quality services are performed to the agreed SLA
- Ensure that systems, processes, and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery is ongoing
- Understands Incident, Problem and Change Management principles
- Ensures first class IT Service Delivery across locations for infrastructure services
- Ensures that remote and on-site support issues are resolved to customers satisfaction
- Support the setup of processes around Service Management
- Providing 1st & 2nd Level support but also leading local Client/Infrastructure and LAN change activities
- Support of Local Production/Manufacturing Connectivity
- Printer installation, configuration & support
- Smart hand for Hosting services (physical reboot / racking of new/old servers or other equipment)
- Knowledge of technology skillset used in conference room and streaming technology
- Client & Asset Service Responsibilities
- General Computer Desktop & Laptop support
- Configure new and existing devices according to corporate standards for deployment
- Desktop Application installation and troubleshooting
- Maintain Licenses Management and version control
- Hardware Refresh Project involvement
- Maintains client security settings (e.g. admin rights, software installs, etc.)
- Service Desk Service
- Support staff by phone, email, chat, etc.
- Provide basic network, security and printing support, but also owning problem resolution and engaging other teams as needed
- 1st & 2nd Level Support and troubleshooting of issues
- Following ITIL principles in ticketing system and maintaining high SLA standards
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