Clinical Manager Job at Eye Center of St. Augustine
Company Overview:
The Eye Center of St. Augustine is proud to be the oldest and largest state of the art eye care center in the area offering the convenience of an eye center, a surgery center, and an optical shop all under one roof. With satellite locations in World Golf Village, Palm Coast, and Palatka, our board-certified doctors provide premier best in class care to patients across Northeast Florida. Our ophthalmic surgeons, perform cataract, laser, and ophthalmic plastic surgery on site in our state-of-the-art Eye Surgery Center. We are also able to provide eye examinations for adults as well as children over the age of seven while offering a full-service optical shop at each of our locations. We are a fast growing, patient-centered, compassionate team! Position Summary:
The Clinical Manager provides oversight of the clinical activity and handles training current and new technicians on exam skills, diagnostic equipment, and new clinical procedures and policies. Efficiently directs the workflow of technicians to ensure smooth patient flow. The Clinical Manager provides leadership, has excellent problem-solving skills, and is knowledgeable of applicable laws, regulations, and standards by the JCAHPO and other regulatory agencies
JOIN US, apply with your resume.
Responsibilities:
Human Resources
Work Environment:
Physical competencies:
Cognitive competencies:
Eye Center of St. Augustine is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
HJ1
Eye Center of St. Augustine is affiliated with EyeSouth Partners, an eye care physician services organization committed to partnering with leading physicians to build a premier network of eye care services throughout the Southeast. EyeSouth’s affiliate network currently consists of over 135 doctors practicing at 70+ locations throughout Georgia, Florida, Tennessee, Alabama, Louisiana, and Texas. EyeSouth is experiencing tremendous growth due to favorable organic growth trends and an impressive track-record of successful affiliations (M&A).
The Eye Center of St. Augustine is proud to be the oldest and largest state of the art eye care center in the area offering the convenience of an eye center, a surgery center, and an optical shop all under one roof. With satellite locations in World Golf Village, Palm Coast, and Palatka, our board-certified doctors provide premier best in class care to patients across Northeast Florida. Our ophthalmic surgeons, perform cataract, laser, and ophthalmic plastic surgery on site in our state-of-the-art Eye Surgery Center. We are also able to provide eye examinations for adults as well as children over the age of seven while offering a full-service optical shop at each of our locations. We are a fast growing, patient-centered, compassionate team!
Eye Center of St. Augustine, in St. Augustine, FL,
is recruitin
g
its next Clinical Manager.
The Clinical Manager provides oversight of the clinical activity and handles training current and new technicians on exam skills, diagnostic equipment, and new clinical procedures and policies. Efficiently directs the workflow of technicians to ensure smooth patient flow. The Clinical Manager provides leadership, has excellent problem-solving skills, and is knowledgeable of applicable laws, regulations, and standards by the JCAHPO and other regulatory agencies
JOIN US, apply with your resume.
Responsibilities:
Clinical Training & Development
- Plans, develops, and administers a comprehensive clinical education and development program for clinical staff.
- Completes annual/bi-annual skills competencies for all active ophthalmic technicians, senior technicians, lead technicians, and any other clinical staff roles
- Provide training on all new and current diagnostic equipment as needed
- Supplies help in direct service tasks when short staffed.
- Aids with patient flow, diagnostic testing, and technician exam components
- Holds regular technician training seminars/meetings
- Monitor clinical supplies keeping inventory controls, order clinical supplies as necessary within budget
- Work with providers to develop a manual of protocols for each provider and keep manual updated as new providers join GEP or needs change.
- Coordinates in-house continuing education programs.
- Coordinates in-house clinical information sessions open to non-clinical personnel (i.e. how to triage patients).
- Continuously reviews the effectiveness of the educational program and makes changes as appropriate.
- Develops on-boarding process for training new technicians and other clinical staff, including training on NexTech/ICP EMR
Human Resources
- If dedicated Day 1 Contact for new technicians, responsible for completing I9s.
- Evaluates clinical technician staff performance and recommends merit increases, promotions, and disciplinary procedures to the Practice Administrator.
- Monitor and adjust staffing based on overtime weekly for all direct reports; approves all time off requests
- Responsible for onboarding of new clinical hires, with emphasis on skills that may need refining
- Conduct new hire 90 day and annual performance reviews for clinical staff
- Responsible for the disciplinary actions and terminations of employees in conjunction with HR
- Assists Office Managers with the interviewing and recommending of clinical candidates.
- Develops and implements policies and procedures with the assistance of the Practice Administrator. Ensures policies and procedures are understood by clinical staff.
Compliance
- Responsible for all aspects of OSHA, to include documentation and training
- Responsible for MSDS maintenance
- Creates and continually updates policy and procedures for technicians for inclusion in clinic manual, including EMR procedures and updates
- Exercises discretion and independent judgment
- Contributes to the team effort by completing other tasks as needed.
Qualifications:
- Bachelor’s Degree is preferred, or the equivalent years related experience
- 5 years of management experience strongly preferred
- 5 years of Ophthalmology experience strongly preferred
- Advanced computer skills including Microsoft Office; especially Word, Excel, and PowerPoint.
- Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external.
- Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.
- Self-motivated with strong organizational skills and superior attention to detail.
- Must be able to manage multiple tasks/projects simultaneously within inflexible time frames. Ability to adapt to frequent priority changes.
- Proven ability to lead and develop a team and drive performance improvement, demonstrated by progressive increases in management responsibility
- Team player that develops strong collaborative working relationships with internal partners and can effectively engage and ability to build consensus among cross-functional teams
- Strong problem solving and negotiation skills
Work Environment:
- Medical Practice environment with exposure to communicable disease, bloodborne pathogens and other potentially hazardous chemicals. The worker is subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes.
Physical competencies:
- Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
- Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
- Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Working on your feet for most of the day.
- Standing. Particularly for sustained periods of time.
- Reaching. Extending hand(s) and arm(s) in any direction. Exerting up to 15 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
- Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. Occasionally required to stoop, kneel, crouch, or crawl.
- Vision. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; using measurement devices; at distances close to the eyes. Specific vision abilities required by this position include close hearing, vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
Cognitive competencies:
- sustained, selective and divided attention.
- Extensive attention to all details of a task.
- Organized and able to follow a systematic method of performing a task.
- Visual processing. Working memory. Logic and reasoning. HJ1
We offer a competitive benefits package :
Medical- Dental
- Vision
- 401k w/ Match
- HSA/FSA
- Telemedicine (100% company paid)
- EAP (100% company paid)
- Group Life/AD&D (100% company paid)
- STD (100% company paid)
- LTD (100% company paid)
- Generous PTO and Holiday Package
- Flexible Scheduling
- Employee Discounts and Perks
Eye Center of St. Augustine is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
HJ1
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