Cloud Support engineer - Full time

Job Description:

This candidate will help maintain a highly available server infrastructure for deploying instances, applying operating system updates, managing configuration changes, and system tuning. This candidate will have experience with infrastructure, with experience maintaining a cloud infrastructure. The candidate will participate in assessing existing platforms, designing future state, and building transition in order to migrate infrastructure to a highly resilient environment.

Responsibilities:

• Build, design, deploy, maintain and lead the implementation of Cloud solutions across public cloud offerings, e.g. AWS or Microsoft Azure.
• Participate in technology evaluation and reengineering teams to support strategy-definition and continuous process improvement activities.
• Help implement the technology direction, vision, and strategy to enable Cloud technology adoption.
• Implement and refine cloud future state architectures and roadmaps including architecture. standards, guidelines, and industry best practices.
• Act as project lead around further software defined services and offerings.
• Develop, enhance, and maintain automation of cloud enablement tools.
• Recognize and resolve all business issues and impact.
• Assess urgency of issues and facilitate follow-up and resolution accordingly including service quality initiatives to support product availability environment
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required; maintain data center environmental and monitoring equipment.
• Participate in the design, implementation, and management of workload automation initiatives.
• Adhere to firm Change Management, Problem Management policies and familiarity with ITIL or other formalized IT operations foundations.

Skills:

• Bachelor’s Degree.
• 10+ years of relevant IT experience.
• 5+ years working with cloud platforms.
• Extensive knowledge of Window/Linux based systems including Hardware, software, networking and storage.
• Experience architecting cloud infrastructures on Azure/AWS for small, medium scale and enterprise level applications.
• Specific experience with Azure/AWS including VPC, EC2, Network, ELB, EBS, EMR, Redshift, RDS, and IAM, security, VDI, and O365 collaboration tools and OKTA.
• Broad experience with cloud adoption, including application readiness assessment, prototyping of new environments, server builds, data migration, performance tuning of cloud environments.
• Technical knowledge of infrastructure components such as Network, Storage, Linux/Windows, Application knowledge of Java, .Net, and IT security.
• Experience with configuring software defined networking and security configurations, including security groups and ACLs.
• Experience with DevOps procedures and processes and with working in an Agile environment.
• Experience with troubleshooting very complex distributed environments pertaining to connectivity and application performance and monitoring tools and offering high-level strategic planning and advice to an entity that will allow for the successful adoption or migration of Cloud-based technologies or services.

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