DCAS's mission is to make city government work for all New Yorkers. From managing New York City’s most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and services for more than 80 City agencies — what we do ensures that all agencies can deliver on their mission. Our reach touches every facet of city government and is instrumental to the successful day-to-day operations of the City of New York.
Our commitment to equity, effectiveness, and sustainability guides our work providing City agencies with the critical resources and support needed to succeed, including:
When you work at DCAS, you're not just working for one agency, but in service of them all. It's an opportunity to provide impactful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website at nyc.gov/dcas to learn more about the work we do.
The Bureau of Citywide Learning & Development in Human Capital offers professional development and learning opportunities to all City employees at all agencies. The IT unit is responsible for providing technical support to clients/vendors and maintaining the technology used in the Citywide Training Center. The responsibilities for the tech support position are:
Our commitment to equity, effectiveness, and sustainability guides our work providing City agencies with the critical resources and support needed to succeed, including:
- Recruiting, hiring, and training City employees.
- Managing 55 public buildings.
- Acquiring, selling, and leasing City property.
- Purchasing over $1 billion in goods and services for City agencies.
- Overseeing the greenest municipal vehicle fleet in the country.
- Leading the City's efforts to reduce carbon emissions from government operations.
When you work at DCAS, you're not just working for one agency, but in service of them all. It's an opportunity to provide impactful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website at nyc.gov/dcas to learn more about the work we do.
The Bureau of Citywide Learning & Development in Human Capital offers professional development and learning opportunities to all City employees at all agencies. The IT unit is responsible for providing technical support to clients/vendors and maintaining the technology used in the Citywide Training Center. The responsibilities for the tech support position are:
- Configure, prepare, and maintain Windows PCs, mobile devices and other devices using standardized procedures.
- Troubleshoot and resolve technical issues related to PC hardware/software, printers, network configurations, email/productivity suites (Microsoft Office), end-user operating systems, hardware/software installation among a variety of user/server applications.
- Analyze, develop, and contribute different ways to improve the efficiency of service in the training center, creating internal procedures to help improve and maintain the quality of service offered.
- Assists in ad-hoc initiatives in support of training service delivery
Minimum Qual Requirements
For Assignment Level I:
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school.
For Assignment Level II (Information Technology):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study.
For Assignment Level III (Information Technology Fellow):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study. Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.
SPECIAL NOTE
Maximum tenure for all Assignment Levels in the title of College Aide is 6 years. No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session. Students may be employed full-time during their vacation periods.
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school.
For Assignment Level II (Information Technology):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study.
For Assignment Level III (Information Technology Fellow):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study. Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.
SPECIAL NOTE
Maximum tenure for all Assignment Levels in the title of College Aide is 6 years. No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session. Students may be employed full-time during their vacation periods.
Preferred Skills
- Basic understanding of Windows administration and technical support.
- Basic knowledge/understanding of disk imaging/cloning.
- Ability to lift tech or classroom equipment up to 25lbs.
- Ability to multitask and prioritize multiple goals and responsibilities while adhering to deadlines.
- Reliable self-starter with the ability to work independently.
- Demonstrate documentation, communication, and customer service skills.
- Good understanding of Windows operating systems, TCP/IP, DHCP, DNS, LAN/WLAN.
- Basic experience with Microsoft Office 365.
- Ability to work in a fast paced, dynamic environment, working both independently and as a member of a team.
- Ability to establish and maintain effective working relationships with team members and classroom end users.
Additional Information
Matriculation
Matriculation at an accredited college or university. Please note that employment is conditioned upon continuance as a student in a college; therefore, if hired, employees will be expected to submit proof of admission for each semester they are employed.
Loan Forgiveness
The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with DCAS qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements.
Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements:
https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service
Matriculation at an accredited college or university. Please note that employment is conditioned upon continuance as a student in a college; therefore, if hired, employees will be expected to submit proof of admission for each semester they are employed.
Loan Forgiveness
The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with DCAS qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements.
Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements:
https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service
To Apply
Please go to www.nyc.gov/jobs, or www.nyc.gov/ess for current NYC employees, and search for Job ID #.577627
No phone calls, faxes or personal inquiries permitted. Only those candidates under consideration will be contacted.
No phone calls, faxes or personal inquiries permitted. Only those candidates under consideration will be contacted.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
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