Ability to navigate State of Florida specific software programs such as FDLIS/FRVIS/CWIS/ ORION or IMS software used to process transactions for driver license, birth certificates, motor vehicles or concealed weapons and obtaining signatures, photographs or scanning documents.

Must Accurately collect payment for all services provided which may include, but are not limited to, motor vehicle transactions, driver license transactions, property taxes, Concealed weapons, hunting and fishing license and Birth Certificates. Ability to use cashiering application used to collect fees and allocate funds properly for all transactions processed. May apply for refunds and collect for non-sufficient funds checks.

May be required to administer a vision test. If testing, must be knowledgeable of requirements for driving. Review eligibility and verify medical documents pertaining to medical issues concerning vision and loss of.

Determine by visual assessment (May need to observe) a customer’s signs of physical or mental impairments which would affect the ability to safely operate a motor vehicle with the ability to determine the nature and severity of observed impairment.

May be required to administer a vision test. If testing, must be knowledgeable of requirements for driving.

Ability to document, process, track and follow up transactions by mail, when required.

Must be knowledgeable and remain current on relevant procedure manuals specific to job duties. Must understand governmental regulations and instructions pertaining to duties. Must be able to clearly communicate Florida law and statutes to customers providing instruction to customers in a written and/or verbal format.

Assist the public with completion of application, when authorized by law, for all services provided. The support staff member assists in the completion and perfection of supporting documents and issuance of receipt when applicable. The services provided may include, but are not limited to, transactions for Motor Vehicle, Driver License transaction s, property tax, and birth certificate.

Attends to the needs and/or requests of the public in a courteous, pleasant, and timely fashion both in person, via e-mail, written correspondence and on the phone.

Enters data into database with high level of accuracy with high emphasis on spelling.

Must be knowledgeable of legal documents, Florida statutes, policies and procedures for issuance of a Florida driver license, CDL or I.D card. Adhere to the obligations of reciprocity for out of state and out of country identification requirements and driver licenses.

May be required to process parking permits initial applications and renewals including collection of fees.

May be responsible for accurately balancing and depositing cash drawer daily using TAXSYS program.

May be required to issue hunting and fishing licenses using regulations set forth by the Florida Fish and Wildlife Conservation Commission.

(May be required to) Must have working knowledge of on-line driver’s transcript records and able to educate customers as to process of clearing record. Coincides with the Clerk of Courts to carefully review clearances and remove sanctions.

Must be knowledgeable of all laws pertaining to the road (i.e., road signs, road rules) in order provide an accurate and safe behind the wheel driving test.

Ability to identify security features and fraudulent documents on behalf of all applicable state and local, State, National and International agencies and how to report fraud and to whom.

On-Site work is an essential function.

Regular and consistent attendance is required.

Provides customers and coworkers with competent, courteous and accurate customer service.

Demonstrates good working knowledge of the published procedures and regulations governing the Tax Collector’s Office.

Prepare reports, schedules and correspondence within established guidelines.

Maintains confidentiality of sensitive and restricted information that is reviewed.

Able to deal with problems involving several concrete variables in standardized situations.

Employees are expected to be ready to help the first customer at the time that the office opens.

Maintain adequate supplies at their station.

Maintain a clean, neat and orderly work area.