Command Center Analyst I Job at Berkley
Company Details:
Our functions include working with various third parties to develop, integrate, and support insurance systems of WRBC's operating units. BTS strives to provide these functions in a holistic manner including helpdesk support, system connectivity, and operational support. Additional responsibilities include coordinating communications regarding best practices in the use of our supported systems and researching new technology. At BTS, there are opportunities associated with being a part of an established and empowering corporation while maintaining a positive personal working environment. Additionally, we provide a competitive compensation and benefits package including a casual dress code. BTS is constantly growing and expanding to meet the changing demands of one of the most successful insurance organizations in the world. Visit us at berkley-bts.com to learn more information.
The Network Operations Center (NOC) Analyst will be responsible for monitoring and technical troubleshooting equipment within the Data Center. This group will handle Level 1 troubleshooting for many areas including: Windows Server, LAN/WAN Networking, Unix/SAN, Security, Wireless and VoIP. In addition, this group will be responsible for physical installation of all equipment in the Data Center environment.
Responsibilities:
Berkley Technology Services (BTS) is a dynamic company committed to providing world class IT services. We offer a unique culture, enabling our team members to be on the cutting edge of technology while delivering high quality solutions. We are looking for outstanding individuals who will bring unique perspectives, insight and innovation to our teams. BTS, a member company of W. R. Berkley Corporation, has facilities located in Des Moines, Iowa and Wilmington, Delaware.
Our functions include working with various third parties to develop, integrate, and support insurance systems of WRBC's operating units. BTS strives to provide these functions in a holistic manner including helpdesk support, system connectivity, and operational support. Additional responsibilities include coordinating communications regarding best practices in the use of our supported systems and researching new technology. At BTS, there are opportunities associated with being a part of an established and empowering corporation while maintaining a positive personal working environment. Additionally, we provide a competitive compensation and benefits package including a casual dress code. BTS is constantly growing and expanding to meet the changing demands of one of the most successful insurance organizations in the world. Visit us at berkley-bts.com to learn more information.
The Network Operations Center (NOC) Analyst will be responsible for monitoring and technical troubleshooting equipment within the Data Center. This group will handle Level 1 troubleshooting for many areas including: Windows Server, LAN/WAN Networking, Unix/SAN, Security, Wireless and VoIP. In addition, this group will be responsible for physical installation of all equipment in the Data Center environment.
Responsibilities:
- Will monitor and maintain systems in a 24x7x365 highly available production environment.
- Provide systems monitoring, reporting, incident handling and troubleshooting of complex technical environments.
- Excellent Level 1 technical knowledge in one or more areas (Network, Wintel, Unix, SAN, VM/VDI, Security).
- Monitor ongoing operations and IT infrastructure performance with applications set to anticipate IT service problems (SolarWinds, Fluke, AppDynamics, StruxureWare, etc.).
- Rack/stack equipment in the Data Center.
- Maintain and update Data Center Infrastructure Management (DCIM) application – StruxureWare.
- Monitor and respond to events within the Building Automation System (BAS).
- Update and maintain documentation associated with processes and procedures (run books).
- Assist with efforts to identify root cause and recommend solutions.
- Maintain and update all Data Center design documentation.
- Work with Facilities to provide Data Center power, cooling and structured cabling requirements.
- Physical installation (include cable/label) of all Infrastructure in Data Center environment.
- Coordinate with management all maintenance work scheduled in the Data Center.
- Identify areas for process and efficiency improvement within the Data Center and Enterprise; recommend prioritized enhancements and oversee implementation.
- Ensure that systemic issues have appropriate resolution paths.
- Identify and document root cause for each event.
- Document and communicate event information using ITSM tool (ServiceNow) and email.
- Excellent interpersonal, written and verbal communication skills.
- Performs all other related duties as assigned.
Ability to work shifts.
Qualifications:
- Associate’s Degree in Computer Science, Information Systems preferred or equivalent work experience.
- Current or working towards industry certifications such as CCNA, VMWare, SolarWinds, Security, etc. is preferred.
- Previous experience working in a NOC or a 24x7x365 Data Center environment
- Experience in network troubleshooting, process workflow and/or communication skills are preferred.
- Ability to exercise independent judgment in planning, organizing, and performing network analytical tasks.
- Must have very strong problem solving skills.
- Excellent oral and written communication skills, including the ability to interact effectively with executives, engineers, vendors and peers.
- Previous knowledge of SolarWinds, Fluke and Application Monitoring is preferred.
- Knowledge of TCP/IP and SNMP.
- Working knowledge of network commands and tools such as Traceroute, NSLookup, TCPdump and Wireshark.
- Experience with networks, routers, switches, servers(Win/Unix/Linux), VMWare, SAN, security, wireless, VoIP, etc
- Experience in the Insurance field preferred.
- Experience working in an IT organization is preferred.
- Must be fully vaccinated and remain fully vaccinated against COVID-19. *, unless prohibited by law.
Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine, and this status and definition applies to COVID-19 vaccines currently authorized for emergency use or approved by the U.S. Food and Drug Administration.
Please Note :
www.epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.