Concierge Job at Ballard Condos
job title: Concierge
Position Summary:
The Concierge is responsible for providing a warm and welcome environment for all residents and their guests at a 162-unit condominium building. This role will anticipate and respond to the needs of owners and residents, offering assistance as well as monitor security of the building to ensure safety of residents.
Primary duties and responsibilities include, but are not limited to:
Service:
- Provide residents with a warm and welcome environment
- Anticipate and respond to needs of owners and residents in a respectful, courteous manner
- Look for creative ways to improve the community experience at the Association
Professionalism:
- Keep residential information private
- Maintain a calm and cheerful demeanor in all situations
- Demonstrate promptness and reliability in attendance of scheduled shift
Administration and Operations:
- Log information pertaining to items such as unit key transactions, parcels/deliveries, desk log, etc.
- Understand and execute policies such as parking policies and amenity reservations
- Be able to facilitate resident moves, real estate agent interactions, contractor and vendors performing work
Safety and Security:
- Understand safety hazards at the building and where to find safety information
- Understand and be able to implement all Emergency Operations Plans
- Understand common security threats and appropriate responses
- Monitor security of the building
Systems Knowledge:
- Phone: basic 2-line operation with voicemail
- Activate and deactivate user fobs, review and edit user account(s)
- Resident Roster: Use and maintain current resident information
- Fire Alarm Systems: Recognize and respond to system alarms, understand basic elements of the system
Maintenance and Cleanliness:
- Maintain the Concierge Desk and both lobby areas in a neat and orderly condition
- Promptly document and address items/issues brought to your attention by residents
Qualifications:
- Polite, friendly, and personable
- Detail-oriented, with the ability to multi-task
- Excellent communication skills
Job Type: Part-time
Pay: $20.00 - $21.50 per hour
Schedule:
- 4 hour shift
- Evening shift
- Monday to Friday
Ability to commute/relocate:
- Seattle, WA 98107: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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