Summary/ Objective:

The Counter Sales Representative plays an important role in supporting our goal of creating lasting value for those we serve by performing tasks to support the branch location and serve as a resource to customers. This position is responsible for offering counter support while exhibiting outstanding customer service skills and a commitment to quality and efficiency. You will work closely with our sales and operations teams to deliver customer experiences that promote and support our products and services while meeting customer expectations. The Counter Sales Representative promotes our culture, The SYD Way, and our core values to all those they serve.

Essential Functions:

• Serve a group of diverse customers at counters by providing information on products or services
• Assist customers with product selection and application
• Share information as it relates to the SYD credit policy, various delivery options, in-house services, and training events
• Provide feedback on accurate product availability and delivery information
• Make recommendations for stock items or customer service stock based on branch sales/customer inquiries
• Maintain a neat, organized, and clean appearance throughout the counter area. Keep shelves, bins, and pegs stocked and adequately labeled
• Be informed and
• Maintain current vendor/manufacturer promotional materials, displays, banners, sales collateral, and sales reference tools through the counter area
• Responsible for oversight of products on bid and/or sales orders, including but not limited to purchasing from vendors and/or manufacturers, resolving customer problems, communicating lead times, ensuring delivery of order, and processing credits
• Work directly with vendors to obtain special pricing, when applicable.
• Grow sales and gross margin
• Utilize vendor websites for product searches, pricing, availability, and cut sheets.
• Review and manage daily reports and queues to maintain accurate prioritization and necessary follow-up on bids, open orders, and credits
• Maintain Will Call orders, which may include calling customers, shipping orders, canceling orders, etc.
• Perform cycle counts, maintain inventory and location accuracy
• Manage all inbound and outbound communications in a professional and timely manner
• Properly maintain a daily schedule, e-mail, and voicemail to reflect current activities.
• Work with Customer Experience Manager and/or Outside Sales to keep account pricing relevant and contact information up-to-date
• Make outbound calls to house accounts or prospects in an effort to grow business, as requested by your manager
• Assist customers with safely loading their vehicles with purchased products
• Pursuing continuing education related to Schaedler Yesco Distribution products, services, and solutions.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Ability to commute/relocate:

• Greensburg, PA 15601: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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