Move forward with us! At NJ TRANSIT, you'll join us in transforming the third-largest transportation agency in North America. We are committed to delivering safe, reliable service that gets customers to their destinations on time–and we're looking to hire talented folks with a commitment to excellence to make it all possible.

MAIN FUNCTIONS:

• Engages with customers on our transit system and online to ensure a positive experience, answers questions and accepts feedback, shares progress on projects to enhance NJ TRANSIT, and helps customers be informed advocates for transit.
• Conducts field visits to assess every aspect of the customer experience, including, but not limited to: station/facility visits and inspections, signage review, PA testing and onboard experience, and works with appropriate internal staff to update, enhance, and improve customer experience.
• Performs system and online customer care and outreach efforts before, during, and after significant service impacts, such as: substantial schedule changes; extreme weather; significant service disruptions.
• Serves as an ambassador at stations/terminals/park-rides for various events and customer initiatives as needed.
• Assists with routine monitoring and customer response on NJ TRANSIT social media channels to ensure timely responsiveness to customer inquiries to gain the full 360-degree view of the customer experience.
• Prepares weekly and monthly analytics reporting, and assists with columns and letters, feature articles, presentation materials, video scripts, award entries, and development of the annual report – all of which serve to enhance the overall customer experience.
• Provides support for special activities, planned events, emergencies and/or service disruptions as needed, which may occur before or after work hours, including weekends and holidays.
• Assists with Passenger Communications unit when needed to create & edit electronic and print versions of customer notices and advisories to support the customer experience.

KNOWLEDGE & SKILLS REQUIRED:

• Bachelor's Degree in Journalism, English, Communications or related area and three (3) years of experience in a communications, public relations, transportation and/or customer service environment.
• Strong written and verbal communication skills, including proofreading, English grammar and spelling.
• Practical knowledge of Microsoft Office suite is desired, particularly Word, PowerPoint and Excel.
• May require working during inclement weather, occasional nights, weekends, and Holidays as needed.
• Must have valid NJ driver’s license.

At NJ Transit you will enjoy a competitive salary and excellent benefits package:

• Comprehensive Family Health Insurance – Prescription, Dental, Vision
• Flexible Spending Account
• Prescription
• Life Insurance
• Paid Leave
• Tuition Assistance
• Qualified Transportation Expense Plan (QTE)

3 YEAR VESTED: Retirement Plan Options:

• 401(a) is a 6% employer contribution
• 401(k) at least 6% with an additional 3% company match

At NJ TRANSIT we support and depend upon the diversity of our staff. NJ TRANSIT is an Equal Opportunity Employer.

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