Hutson’s Big Sandy Superstore
Customer Relations Specialist
Full-Time, Non-Exempt

The Customer Relations Specialist is responsible for ensuring the company’s objectives are met in the areas of recording customer transactions and providing customer service resulting in complete customer satisfaction, a cost-effective operation and the security of company assets.

Duties and Responsibilities:

• Ensures total customer satisfaction through courteous service and expedient handling of customer orders, service calls and general questions.
• Answers incoming calls with the Hutson’s Big Sandy greeting using proper phone etiquette.
• Issue, receive and store material, supplies and equipment according to established company policies and procedures.
• Processes cash, checks, credit/gift card transactions and financing contracts.
• Counts money to verify amounts and issues receipts for funds received per company policies and procedures.
• Posts all payments to the customer account in the system.
• Reconciles cash drawer with the CDR (Cash Drawer Report) prior to the next business day’s opening. o Verifies cash and removes nightly deposit from the drawer. o Prepares deposit to go to the bank. o Closes the drawer in the system via CDB (Cash Drawer Balance).
• Accepts responsibility for safety and security of all Company property in assigned area.
• Maintains equipment and work area in a clean and orderly condition.
• Maintains records and files in an orderly condition.
• Regularly communicates the needs of customers, staff and/or the store with management.
• Provides support to customers using various types of communication, such as telephone, email, online chat, and/or regarding common issues such as: o Inquiries with regard to items being damaged on delivery. o Inquiries regarding financing options. o Inquiries regarding incorrect terms on financing options. o Inquiries to schedule a delivery or pickup. o Start the service process for a customer. o Inquiries regarding the status of a work order or ordered parts for a repair. o Assist customers who have not heard from service or sales professionals.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.

• Copies, collates, and otherwise prepares reports for mailings, meetings, and other correspondence.
• Performs other related duties as assigned.

Required Skills and Abilities:

• Ability to greet visitors, clients, and colleagues in a friendly and courteous manner.
• Ability to type at least 50 wpm.
• Ability to proofread.
• Proficient in Microsoft Office Suite or similar software.
• Basic understanding of office equipment.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work independently and identify and solve problems.
• Ability to organize and prioritize work.

Our Perfect Fit:

• Takes Initiative to solve issues
• Enjoys data entry and routine computer work
• Multitasker
• Customer-Focused
• Friendly Attitude

Educations and Experience:

• High School Diploma or GED
• Microsoft Office proficiency
• Customer service experience required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

The Details:

• Hourly wages starting at $14.00 and based on experience
• Staff Alternate Weekends
• Honest, Family Atmosphere
• 50% paid Healthcare Coverage
• 401K plan plus employer match after probation period
• Paid Vacation
• Innovative Sales and Customer Service Technology and Resources

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Cape Girardeau, MO 63703: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Front desk: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Work Location: One location

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