Classification Purpose:

The primary purpose of the Customer Service Assistant classification is to assist residents with routine inquiries regarding social service and public assistance programs and to provide general clerical support to the department.

Job Duties:

Perform customer service functions in person, by telephone or by other methods relating to general inquiries. Provide routine information regarding department programs, procedures, forms and other matters. Respond to routine questions, complaints, or requests for service. Refer questions, complaints, or requests for service to appropriate personnel. Maintain related logs and compiles reports, as needed. Process a variety of documentation associated with general inquiries per established procedures and within designated timeframes. Receive, sort, and organize documentation. Review documentation for completeness and/or accuracy. Distribute documentation between departments and internal/external individuals and agencies. Maintain related logs and compiles reports. Perform other general office and clerical activities, including but not limited to preparing, updating and maintaining files, logs, and reports. Conduct records maintenance activities in compliance with guidelines governing record retention. Draft correspondence, prepare outgoing mail, make copies, and perform data entry. Maintain regular and predictable attendance.

These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned.

Major Worker Characteristics:

Knowledge of public relations, office practices and procedures, agency policy and procedures. Skill in equipment operation. Ability to deal with problems involving several variables in familiar context, define problems, collect data, establish facts and draw valid conclusions; maintain accurate records; gather, collate and classify information about data, people or things; answer routine telephone inquiries from public; handle sensitive inquiries from and contacts with officials and general public; resolve complaints from angry citizens and government officials.

Minimum Class Qualifications for Employment:

High school diploma or GED plus one (1) year of experience in customer service, clerical or office work; or any equivalent combination of training and experience.

Additional Requirements:

Must meet background check requirements.

Supervisory Responsibilities: None required

This office observes COVID-19 protocols. All employees are required to be either vaccinated or test frequently.

Additional Information

Probationary Period:

New Hire: 180 Days / Promotion: 120 Days / Lateral to New Dept.: 60

Worker Type:

Full-time, Regular, Classified

Typical Work Schedule:

Monday-Friday 8:00 AM - 5:00 PM

Bargaining Unit:

OCSEA

Posting Closing Date:

10/18/2022

Job Type: Full-time

Pay: $17.25 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Work Location: In person

Please Note :
www.epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.