Customer Service - Logistics Manager

JOB DESCRIPTION

Summary
Jescraft, a well-established manufacturer of material handling equipment in Oxford, CT, is seeking an experienced and enthusiastic individual to join our team as a Customer Service and Logistics Manager.
As part of a talented team, you will work to oversee, document, troubleshoot, and coordinate a wide variety of responsibilities including administrative functions, customer care, and logistics coordination. A self-starter and independent thinker, you thrive in a fast pace environment, are particular that details are correct, can lead and develop a team, have an aptitude for new technologies and a knack for identifying solutions to bring efficiencies to processes. Efficient with your time, you are driven to make your role and function uncomplicated and more productive in less time.
The Benefits

• Challenging work environment
• Career growth opportunities
• Competitive pay with annual bonus potential
• Comprehensive benefits package including:

Group Medical Plan Paid Holidays Paid Time Off 401K with company match Tuition reimbursement Promotion potential

The Career

• Acquire a commanding knowledge of the company’s product lines in order to effectively communicate with customers, explaining product characteristics, features and benefits
• Improve customer service function, both to external and internal, facilitating organic growth
• Take ownership of customer’s issues or complaints and follow problems through to resolution
• Develop service procedures, policies and standards that continually improve upon service levels
• Maintain an orderly workflow according to priorities
• Receive customer purchase orders, confirm pricing and terms; ensure sales orders entered are accurate and complete of all required/necessary product and customer information
• Secure freight quotes; handle freight claim resolution; ensure shipping documents are processed properly
• Maintain awareness of critical shipments and expedites routing through packing and shipping
• Work effectively with Operations Manager to coordinate expeditious flow of products to the customer
• Liaise closely with customers, keeping them updated about the status of their orders, delivering customer satisfaction
• Resolve any issues in a friendly, polite, focused and professional manner
• Update systems and support analysis of our business to drive effective process improvement, eliminate operational mistakes and design long term fixes to business gaps
• Take initiative to complete unanticipated or ad hoc tasks, and verifying the completeness of one’s own work
• Adhere to company processes, procedures and protocols
• Recruit, interview, train, support, and develop customer service team, as needed

The Ideal Candidate:

• Bachelor’s degree (preferred)
• Excellent communication and customer service skills
• Upbeat, enthusiastic and professional – you like people, are optimistic and view challenge in a “glass is half full” manner
• 2+ years’ experience customer service/account management, preferably in a manufacturing environment
• 2+ years’ experience with logistics coordination (command of 3PL and freight carriers)
• Strong computer skills; Proficiency in Microsoft Office, Outlook, QuickBooks, network and internet usage
• Strong aptitude for technology – adapts quickly to other software; ability to identify and implement technology to increase efficiencies within the company
• Highly motivated and a self-starter with limited supervision
• Exceptional organizational and time-management skills
• Strong critical thinking and problem-solving skills- ability to use logic and reasoning to find alternative solutions and approaches to problems
• Ability to multi-task and be nimble in a constantly changing environment
• Ability to work both in a team atmosphere and independently
• Appreciates fewer layers of management, entrepreneurial experience, and visibility – benefits a small business environment provides

Equal Opportunity Employer

Job Type: Full-time

Pay: $52,000.00 - $? per year, or commensurate with experience

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute to:

• Oxford, CT 06478 (THIS IS NOT A REMOTE WORK POSITION)

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 2 years
• Shipping or logistics: 2 years (Preferred)
• Manufacturing: 2 years (Preferred)

Work Location:

• One location

Company's website:

• https://www.jescraft.com

Work Remotely:

• No

We appreciate you reviewing this management opportunity with Jescraft and we look forward to receiving your resume!

Benefit Conditions:

• Waiting period may apply

Work Remotely

• No

Job Type: Full-time

Pay: $55,000.00 - $68,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: One location

Please Note :
www.epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.