Job description

BENEFITS THAT DRIVE YOUR SUCCESS

Complete Collision Center offers the comprehensive benefits you expect from an industry leader, including:

• Competitive Pay Plans
• Medical, Life, Vision, and Dental Insurance
• Paid Vacation and Holidays
• FOUR 10 HR DAY SHIFTS
• 401(K) WITH COMPANY MATCH

We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.

Job Description:

BUSY SHOPS* CAREER DEVELOPMENT OPPORTUNITIES* GREAT EARNINGS AND BENEFITS*

Complete Collision Center is looking for an experienced Customer Service Representative to join our winning team. This is an excellent opportunity to become part of the leader in collision repair and take your career to the next level. We're looking for someone who can WOW every customer, accurately coaches the customers on repair process and scheduling steps, goes beyond to make the experience for the customer's 1st Class, and work in cooperation with others to achieve common goals.

CONTROL YOUR FUTURE

Our greatest asset is our team members- we invest in them and promote from within. As for compensation, the harder you work, the more you can earn. Our unique operation process and organization improves productivity, reduces stress and provides team members a more consistent paycheck.

• Winning culture and excellent work environment
• Great earning potential
• Forward thinking, up to date with equipment and technology

RESPONSIBILITIES:

• Greeting customers with world class customer service and friendly attitude.
• Assisting the Estimators with daily required tasks
• Setup all drive-in appointments and repair appointments
• Repair Orders: All files are opened with compliance, including obtaining proper authorizations.
• Prepare and complete proper paperwork for the final customer packet prior to vehicle delivery.
• Present vehicle delivery speech with customer at time of vehicle pick up
• Provide repair updates to all customers and update repair plans.
• Receive updates from technicians frequently throughout the day and create a priority list for technicians.
• Work with insurance companies to receive payment, supplement approval, documentations, rental reservation set up for customers, and any additional information that you need for the customer's file.
• Comply with all Company safety rules, guidelines and standards
• Performs other related duties as assigned for the purpose of ensuring a world class customer service experience.
• Final QC on all completed vehicles
• Contact customer to schedule time to pick up their vehicles
• Collect payment, input payment/checks
• Receive mail from all shop mailboxes/P.O. box
• Attend/collaborate with team during daily production meetings
• Answering phones with professionalism
• Filing, Faxing, and Printing documents
• Other duties assigned

QUALIFICATIONS:

• World class customer service skills
• At least 1 year experience in similar role
• Proficiency with CCC One
• Experience in the collision repair industry and/or auto insurance industry, a big plus
• Proficiency in Microsoft Office Applications, including Excel, and Word
• Excellent communication skills(written and verbal)
• Strong sales orientation
• Organization and multitasking skills, good time management and adapt easily to fast- paced environment
• Must be able to multitask and prioritize assignments
• Personable, friendly demeanor with "World Class" customer service approach
• Well groomed, professional appearance
• Ability to compose error free, grammatically correct email, and/or correspondence; updates to customers.

WE ARE A HIGH-PERFORMANCE COMPANY, LOOKING FOR A HIGH-PERFORMANCE CUSTOMER SERVICE REPRESENTATIVE. IF YOU ARE HARD WORKING AND QUALITY MINDED, THIS IS A GREAT OPPORTUNITY FOR YOU

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift

Ability to commute/relocate:

• Saint Robert, MO 65584: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: In person

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