Customer Service Representative Job at DB Schenker
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
Position Description Summary: Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements. Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.): • Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling • Interact with management and warehouse personnel to establish service criteria and meet customer requirements • Follow up with customers and other departments to resolve invoice problems and discrepancies • Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling • Accurately input into and retrieve information from the system • Audit air bills for completeness and accuracy. Research and maintain filings of air bills • Reconcile driver pickup and delivery manifests • Read, decode, and decipher freight coding in order to expedite freight movement and tracking process • Record damaged shipments and misrouted freight on applicable reports The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel): This is an intermediate level position. Basic proficiency with Windows OS. Must be able to type 35 WPM Good interpersonal skills required. High school diploma or equivalent required. Generally prefer 1-3 years of experience.
Benefits:
- We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs.
- The option for separate vision coverage for eye exams, frames, and contact lenses.
- The option for separate dental coverage to cover preventative major and basic dental services.
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