Description:Do you thrive in a fast-paced sales and service environment where each interaction is different? Are you up for helping customers understand the unique value of Go-Forth’s pest control products and services, generate leads and close sales? Does building long term customer relationships while providing great customer service sound exciting? Then this could be the role for you!
As an Account Service Coordinator, you’ll be an important member of the expanding Go-Forth Pest Control team. You’ll need to be comfortable in handling multiple tasks within a contact center environment on a rotating basis, have excellent communications skills using various interaction channels, assess customer needs and provide solutions which generate new sales.
This position is most often the first point of contact for our customers; so—- if you believe delivering an excellent customer experience with each interaction is something you take pride in doing, we’d like to speak with you!
Energy, a growth mindset, and passion for excellence are essential for this role.
Salary range for this position starts at $18.00 per hour plus lucrative commissions
Job Responsibilities include:

• Handling inbound voice and non-voice interactions: calls, voice mails, emails, chats, texts
• Answering questions from prospects and resolving existing customer inquiries
• Generating new leads whenever possible; reaching out to qualify and convert existing leads received from various channels, i.e. our website
• Scheduling appointments for services
• Maintaining an effective sale close rate as assigned
• Updating customer information in our CRM platform

The Core Values of our our organization:

• Aim for Delight - We say yes to customers & each other. We love to service.
• Be Professional - Be an elite professional that customers & employees want to work with. Take pride in how you appear & act. Be on time, attentive & enthusiastic.
• Fight For Simplicity - Keep it simple & consistent. Focus on how things should be done right every time.
• Own it - Own the entire process through the final outcome. Your customers & teammates rely on you to follow through on all the details.
• Show Grit - Overcome obstacles & persevere with passion

Requirements:Required Qualifications
The successful candidate will have the following qualifications:

• Excellent written and verbal communication skills
• Thrive off of coaching, feedback, practice and teamwork
• Experience in a multi-channel contact center environment - multi-
• 2 to 3 years of direct work experience in a sales or telesales capacity is strongly desired.
• Demonstrated ability to interact effectively with staff and clients at all levels.
• Demonstrated ability to convert prospects and close deals.
• Excellent listening skills—ability to identify needs and potential solutions.
• Self-motivated, with high energy and an engaging level of enthusiasm.
• Ability to work individually and as part of a team.
• Prioritization and multitasking skills essential
• High level of integrity and work ethic.
• Experience with customer relationship management, email and other applications

The above statements are intended to describe the general nature and scope of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified.
The contents of this document do not create contractual rights of any kind between the company and any employee, nor do they guarantee of employment for a definite term. Employment with Go-Forth is always AT WILL and may terminated by the employee or the company at any time.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person

Work Location: In person

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