What You’ll Do:

We’re seeking an experienced Customer Service Agent that will be responsible for over the phone support and providing customers with top notch customer service and tech support solutions. Pay includes hourly pay, hourly accelerators, and opportunities for commissions. Remote access support experience is preferred but not required. We are seeking a representative that can work in our Lindon, UT office from 11am-7pm Monday, Tuesday, Wednesday, Friday and 9am-4pm Saturdays (Thursdays off).

HelpCloud offers:

• Competitive Pay
• Health, dental and vision insurance with 80-100% of monthly premium covered by employer, HSA option available
• Short- and long-term disability plans
• Life insurance provided by employer
• 5 paid sick days per year
• Accrual based paid and unpaid time off (PTO accrual starts day one of employment, increased PTO accrual every year completed with company)
• Great work-life balance
• A focus on company culture: themed Culture Fridays, quarterly company parties, weekly thought leadership lectures, and more!
• Company provided lunch on Fridays
• Snacks provided in break room (fruit, vegetables, granola bars, cereal with milk and milk substitutes)
  
• Regular performance recognition/spiffs and contests: daily, weekly, monthly, quarterly, biannually and annually
• Great office location just off 1600 N, Orem freeway exit and local coffee shop within walking distance (coffee also provided in break room)
• Locally owned and operated and we commit to never off-shoring any job role at HelpCloud

Compensation:

• Base pay plus accelerators and commissions
  
• Tenure base raises every 6 months
• Additional opportunity to make daily and weekly SPIFF bonuses
• We pay weekly on Fridays

Qualifications:

• Customer first mindset to resolve any and all questions/concerns
• Excellent communication skills with the ability to listen
• Accurate, fast typing and entering correct data on customer profiles using computer software
• Basic computer skills, navigation and data entry
• Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires
• First point of customer contact for general inquiries, issues and concerns
• The drive to continue self-educating on our products and industry

Nice-to-have:

• 1 - 2 years of Customer Service Experience
• 1 - 2 years of Call Center Experience

About HelpCloud:

HelpCloud was developed in Utah Valley during 2018 based on the idea that internet users needed a go-to hub for troubleshooting, finding solutions to, reviews for and learning about all things tech. HelpCloud offers a search engine and tech related products and services that focus on finding solutions for technological issues. Services include a tech support membership, an advanced tech resolution search engine, smart products, and our affiliate products and services.