Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team.

At Shipfusion we pride ourselves on our commitment to entrepreneurship and innovation. We are always looking for individuals who share these values, and who are looking to further their careers in a unique and rapidly growing organization!

The Opportunity:

We are looking for a highly motivated Support Associate to join our Customer Success team. Reporting to the Director of Client Success you will be a key part of supporting Shipfusion’s clients.

In this role you will…

• Handle incoming chat, support tickets and email interaction with Shipfusion clients
• Assist with day-to-day aspects of Support issues and optimization of service
• Facilitating support requests within Shipfusion’s facilities as required
• Manage orders in “Review” in Shipfusion Support Portal
• Execute support tickets from start to finish
• Reshipments, requests for receiving inventory, status of returns and general updates
• Communicate directly with the customer and carriers regarding shipments and shipment issues
• Follow up on internal order status for aged orders
• Work directly with our Client Service, Engineering and Warehouse teams to ensure deliverables are being achieved
• Generate and distribute reporting to the business outlining Client Support issues and metrics

What You’ll Bring to the Team (Required Skills):

• 2+ years experience working in an customer service, warehousing or logistics environment
• Excellent written and oral communication skills
• A self-starter who is result-oriented, resourceful, innovative, intellectually curious and who takes initiative and risks.
• Demonstrate strong ability to embrace and adapt to changes and learn quickly in a fast-paced environment
• Strong organizational skills
• Experience with Zendesk Support and Hubspot a plus but not mandatory

Benefits:

• ​​Competitive salary and health benefits for you and your dependents
• Generous Paid Time Off Policy
• 401k with company match

Job Type: Full-time

Salary: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Carol Stream, IL 60188: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Carol Stream, IL 60188

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