Customer Service Representative Job at Teco-Westinghouse Motor Company
SUMMARY
This role supports our Stock Products group by facilitating efficient order processing and great customer service. The Customer Service Specialist II will process orders received by mail, e-mail, internet, telephone or personally from customer or company employee by performing the following duties.
ESSENTIAL DUTIES
Following all order entry procedures as defined in the Customer Service Manual:
- Attaching shipping verification document to complete order;
- Checking stock for stock motors;
- Checking orders to make sure they shipped;
- Assisting branch offices in sales support functions;
- Processing backorders per Customer Service Manual;
- Determining "hold status" per Customer Service Hold Policy;
- Reviewing and processing customer change notices;
- Responsible for shipping addresses and freight approvals.
- Assisting with Accounts Receivable duties, which includes invoicing, credits, RMA credits and any others as needed.
- Providing customers with order status report as needed.
- Answering telephones and e-mails.
- Regular attendance is an essential function of this position.
- Hours worked are based on business needs.
- Compliance with applicable Company policies concerning maintaining a drug free workplace is required.
- Compliance with all Company policies is required, including adherence to Company ISO 9001 Standards, the Company Affirmative Action Plan and Company Safety procedures.
- Incorporates the Standards of Excellence as outlined by TECO-Westinghouse.com (Pride, Desire, Teamwork, Attention to Detail, Follow-through) into daily activities in order to create a Total Quality environment through personal commitment to excellence.
CRITICAL SKILLS AND ABILITIES
Good communications skills, ability to multi-task and attention to detail.
Competent in Microsoft applications to include, but not limit Microsoft Word and Excel
10 key by touch.
Typing 45+ wpm
Syteline or Symix or SAP experience a plus.
EDUCATION AND EXPERIENCE
High school diploma or general education degree (GED); and three to five years related experience and/or training.
Please Note :
www.epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.