Customer Service Representative Job at The State of Oklahoma
The State of Oklahoma Latimer County, OK
$9.68 an hour
Job Posting Title
Customer Service Representative - part-time
Agency
566 DEPARTMENT OF TOURISM AND RECREATION
Supervisory Organization
Belle Starr Robbers Cave
Job Posting End Date (Continuous if Blank)
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
Full/Part-Time
Part time
Job Type
Temporary
Compensation
The Oklahoma Tourism and Recreation Department’s (OTRD) mission is to advance the exceptional quality of life in Oklahoma by preserving, maintaining, and promoting our natural assets and cultural amenities.
OTRD is seeking a part-time Customer Service Representative to provide guest assistance at Robbers Cave State Park in Wilburton, OK. The hourly wage for this position is $9.68.
Job Description
Definition:
Under general supervision, incumbent provides assistance to the public via phone and email, assists people with lodging and campsite reservations, assists people with the purchase of parking passes, provides information about Oklahoma parks, lodges, golf courses, festivals and special events and performs other related activities such as mailing out information and updating database information.
Examples of Work Performed:
- Responds to requests for informational materials; researches and fills requests for those requesting such materials and information; ensures an adequate inventory of materials concerning the service.
- Answers telephone calls, electronic mail and regular mail; secures and provides requested information; provides services; or directs the request to those who can provide the customer with the information or services.
- Receives requests for information and services and provides such services using advanced technological equipment.
- Using a computer and cloud-based software programs, assists the public in completing lodging and campsite reservations and parking pass purchases.
- Handles sensitive customer information, such as addresses and credit card information, in compliance with agency security requirements.
KNOWLEDGE AND SKILLS:
- Knowledge of methods and procedures concerning public contact
- Knowledge in computer applications such as Windows, Outlook, Word, Excel; to perform basic computer tasks; and to communicate effectively, both orally and in writing.
- Knowledge of effective customer service techniques and telephone etiquette
- Must have friendly attitude, empathy, problem solving and time management skills
- In depth knowledge about the utilization and operation of Departments’ reservation, parking pass, and other programs the Department may utilize or provide to the public.
- Skilled in giving verbal and written instruction on completing tasks in the reservation and other Department systems.
- Demonstrates an understanding of the tourism and recreation business and an appreciation of the out of doors.
- Knowledge of the properties operated by the Department and the ability to relay that to the public.
EDUCATION AND EXPERIENCE:
- One (1) year of experience in public contact work, or in a customer service related field; or general office clerical work; OR an equivalent combination of education and experience.
- An appreciation of parks and the out of doors is a plus.
Equal Opportunity Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current State of Oklahoma employees must apply for open positions through their Workday account. Go to Careers app on WD home screen>Click on 'Find Jobs-Internal State of Oklahoma'.
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