Customer Service Representative Job at Valendrawers Inc
Valendrawers, Inc.
Job Description
Customer Service Representative
Duties:
- Interacting with customers by phone, email and/or in person to receive orders, cancellations, and changes for product or to clarify needs/requirements.
- Serve as a liaison between the customer and manufacturing team
- Provide quality customer experience
- Data entry for New Customer Setup
- Tracking of orders, samples
- Communicating changes, delays, requests, etc. to sales representatives and customers as appropriate
- Managing backlog and special request
- Key orders, print and distribute production paperwork
- Maintain direct contact with customers by phone/email and respond promptly to customer inquiries
- Partner effectively with Senior Leadership and Sales teams
Skills/Qualifications: What you will need:
Basic Qualifications
- High School Diploma
- Ability to communication effectively with customers and all levels of the organization
- Excellent Verbal and Written Communication.
- Strong focus and attention to detail
- Proficient in Microsoft Outlook, Excel, & Word
- Ability to multi-task and work in fast-paced environment
- Understanding of inches and or millimeters.
Skills/Qualifications that will put you ahead:
- Associates Degree or higher
- Experience in Cabinet Manufacturing or Wood Manufacturing environment
- Prior experience as Customer Service Representative in manufacturing.
- Experience with MS Dynamic NAV
Job Type: Full-time
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