Customer Service Representative I - Zoo Events - Part Time Job at City of Abilene
GENERAL DESCRIPTION
Under general supervision, to be the lead worker for small venue events such as birthday parties and classroom rentals. Provides administrative support to the Event and Development team.
SUPERVISION EXERCISED
This position does not exercise supervisory duties.
IMPORTANT AND ESSENTIAL DUTIES
Perform set-up, serving, bussing, tear-down, and clean-up for events.
Understand event details, timelines, and menu items.
Maintain cleanliness of Events Spaces, (e.g. keeps inventory neat, orderly, and litter-free, keep spaces clean and orderly).
Maintain a flexible schedule. Posted schedule may be subject to change based on operational needs such as weather conditions, guest attendance, and department needs.
Greet and direct rental contacts.
Provide administrative support for event rentals including scheduling birthday parties, classroom rentals, and facilitating small venue events.
Maintain, inspect, clean, take inventory, and follow policies and procedures of assigned equipment, areas, and surrounding spaces.
Handle customer situations when needed to ensure guest satisfaction with rentals.
May assist with other Development Department needs such as filing, returning phone calls, and other duties as assigned.
OTHER JOB RELATED DUTIES
Perform other job related duties and responsibilities as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
Administrative and office management principles, procedures and practices.
Basic math skills including: addition, subtraction, multiplication, division, and percentages.
General customer service.
The safe operation of equipment/vehicles.
Skill to:
Operate a computer and other office equipment.
Manage time effectively.
Provide excellent customer service and communicate clearly.
Interact with zoo guests in a professional and courteous way.
Ability to:
Work in outdoor conditions and in extreme heat and cold.
Maintain confidentiality of client information.
Work independently.
Demonstrate a positive attitude and initiative.
Organize and plan work activities to meet deadlines.
Use resourcefulness and tact when dealing with upset customers.
Accommodate changing work priorities.
Communicate concisely both orally and in writing to both public and staff.
Follow and enforce the Abilene Zoo rules, policies and procedures.
Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.
Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.
Experience and Training Guidelines:
Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying. Knowledge, skills, and abilities may be obtained through:
Experience:
This is an entry level position, but preference may be given to individuals with previous customer service experience.
Education/Training:
A high school diploma, GED, or in the process of obtaining either is required.
License or Certificate:
No licenses or certificates are required.
Special Requirements:
Essential duties require the following physical skills and work environment:
Requires staff members to be a minimum of 16 years of age.
With or without accommodation, ability to lift up to 50 pounds.
Must be able to work a flexible work schedule that may include nights, holidays, and weekends.
Must be able to work in outdoor conditions and in extreme heat and cold.
Please Note :
www.epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Under general supervision, to be the lead worker for small venue events such as birthday parties and classroom rentals. Provides administrative support to the Event and Development team.
SUPERVISION EXERCISED
This position does not exercise supervisory duties.
IMPORTANT AND ESSENTIAL DUTIES
Perform set-up, serving, bussing, tear-down, and clean-up for events.
Understand event details, timelines, and menu items.
Maintain cleanliness of Events Spaces, (e.g. keeps inventory neat, orderly, and litter-free, keep spaces clean and orderly).
Maintain a flexible schedule. Posted schedule may be subject to change based on operational needs such as weather conditions, guest attendance, and department needs.
Greet and direct rental contacts.
Provide administrative support for event rentals including scheduling birthday parties, classroom rentals, and facilitating small venue events.
Maintain, inspect, clean, take inventory, and follow policies and procedures of assigned equipment, areas, and surrounding spaces.
Handle customer situations when needed to ensure guest satisfaction with rentals.
May assist with other Development Department needs such as filing, returning phone calls, and other duties as assigned.
OTHER JOB RELATED DUTIES
Perform other job related duties and responsibilities as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
Administrative and office management principles, procedures and practices.
Basic math skills including: addition, subtraction, multiplication, division, and percentages.
General customer service.
The safe operation of equipment/vehicles.
Skill to:
Operate a computer and other office equipment.
Manage time effectively.
Provide excellent customer service and communicate clearly.
Interact with zoo guests in a professional and courteous way.
Ability to:
Work in outdoor conditions and in extreme heat and cold.
Maintain confidentiality of client information.
Work independently.
Demonstrate a positive attitude and initiative.
Organize and plan work activities to meet deadlines.
Use resourcefulness and tact when dealing with upset customers.
Accommodate changing work priorities.
Communicate concisely both orally and in writing to both public and staff.
Follow and enforce the Abilene Zoo rules, policies and procedures.
Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.
Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.
Experience and Training Guidelines:
Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying. Knowledge, skills, and abilities may be obtained through:
Experience:
This is an entry level position, but preference may be given to individuals with previous customer service experience.
Education/Training:
A high school diploma, GED, or in the process of obtaining either is required.
License or Certificate:
No licenses or certificates are required.
Special Requirements:
Essential duties require the following physical skills and work environment:
Requires staff members to be a minimum of 16 years of age.
With or without accommodation, ability to lift up to 50 pounds.
Must be able to work a flexible work schedule that may include nights, holidays, and weekends.
Must be able to work in outdoor conditions and in extreme heat and cold.
Please Note :
www.epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.