Customer Service Representative - Tampa, Fl Job at LIFESTYLE FLOORING, INC.
The Customer Service Representative receives and processes orders from customers and verifies and processes completed orders from Company sales representatives. Responsibilities include:
- Answer and redirect inbound calls and voice messages.
- Respond to inbound customer inquiries for information such as installation dates or other existing order questions.
- Make outbound calls to obtain authorizations to proceed with customer orders and resolve order issues to customer satisfaction.
- Enter, proof, and process all orders. Requires understanding of order entry, contract management and accounting software to ensure accuracy of orders.
- Communicate effectively with sales representatives to verify all order information is correct and identify any missing or incomplete information with orders.
- Maintain accurate customer records in all software systems, BidPro and other programs as required.
- Perform other related duties in support of the office as assigned by management
- Create work orders and invoice for customer orders.
Additional Requirements
- Superior oral and written communication skills
- Detail-oriented
- Computer literacy at medium level
- Minimum two years customer service and data entry experience
- Experience in telephone etiquette and protocol
- Ability to work in a fast paced environment
- High School Diploma
- Bilingual a plus.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Education:
- High school or equivalent (Preferred)
Work Location: One location
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