COMPANY OVERVIEW:

Balchem Corporation develops, manufactures and markets specialty ingredients that improve and enhance the health and well-being of life on the planet, providing state-of-the-art solutions and the finest quality products for a range of industries worldwide. Our corporate headquarters is located in New Hampton, New York, (Hudson Valley area) and we have a broad network of sales offices, manufacturing sites, and R&D centers, primarily located in the US and Europe. Founded in 1967, Balchem is a publicly traded company (NASDAQ – “BCPC”) with annual revenues over $640 million and a market cap exceeding $4.0 billion. The company consists of three business segments: Human Nutrition & Health; Animal Nutrition & Health; and Specialty Products. Balchem employs over 1,400 people worldwide who are engaged in diverse activities, committed to developing the company into global market leadership positions. To learn more about our dynamic, stable and growing company, visit www.balchem.com

POSITION SUMMARY:

Responsibilities include processing domestic and international customer orders, entering complaints, and processing return authorizations and issuing account credits. This position will work closely with sales, supply chain, production, accounting, quality, and shipping/freight forwarders.

ESSENTIAL FUNCTIONS:

• Process customer orders accurately and follow them from order entry through final delivery
• Handle customer questions and inquiries in a quick, accurate, and professional manner; ensuring all issues are communicated to customer
• Work closely with the planning, shipping and 3rd party logistics to ensure customer orders are filled in a timely and accurately manner; proactively communicate current order status to the customer
• Process international orders and proformas. Complete SLI’s for our logistics team
• Obtain freight quotes for customers
• Enter complaints, process credits for damaged or returned product
• Communicate directly with customers regarding documentation requests, shipment tracking requests, etc.
• Follows all safety policies and procedures including use of safety equipment (PPE) and equipment safeguards
• Perform other related duties as necessary

REQUIREMENTS:

• Minimum 2 years previous customer service required
• Experience with Microsoft office products and ERP systems
• Ability to multi-task to meet deadlines in a fast-paced environment
• Experience in a manufacturing environment preferred
• Experience with domestic and international shipping preferred
• Must have excellent problem-solving abilities, show great attention to detail, and have strong follow-up skills
• Understanding of export process is preferred
• Strong organizational skills required
• Excellent written and oral communication skills

WORKING CONDITIONS:

Work is primarily in the office setting. Ability to sit for periods at a time while performing customer service duties by computer and phone.