PFSW Company Statement:

PFS is the premier eCommerce order fulfillment provider. In short, we provide the behind-the-scenes operations for brand’s online stores. We pick, pack, and ship our clients’ products around the world – with a bunch of added flair. We personalize our packages, we help our clients’ customers with phone, email, and chat support, and we have a strong fraud team who ensure secure payment processing. Not to mention, a technology system that facilitates making orders, returns, and everything in-between.

Company Vision:

• We will engage with our clients as a strategic partner.
• We will provide a premier commerce order fulfillment solution.
• We will be world-class at every service we offer.

DC- General Manager

The General Manager guarantees the overall success of a highly complex distribution center environment to ensure it is a productive, safe and positive place to work. This position is responsible for the overall management, planning, organization and execution of complete day- to-day operation for the entire distribution center and budget. This position is also responsible for maximizing productivity and expenses while working ethically and modeling PFSweb core values. The General Manager will develop strategies and objectives and lead a team of managers in executing these strategies and objectives. The General Manager must ensure that the distribution center is optimally organized to provide excellent customer service to Clients and Customers.

DUTIES AND RESPONSIBILITIES:

• Managing all aspects of the DC's financial, operational, people and process and service-related objectives to drive continuous improvement and efficiency gains to reduce overall cost; participates in strategic and business process improvement projects for the distribution network. Depending on DC may manage 3PL provider to ensure optimal performance and metrics are achieved.
• Evaluates the effectiveness of and recommends alternatives for work methods, procedures, controls and staffing to achieve accurate and timely movement and processing of product; manage to ensure warehouse layout is optimally aligned for maximum efficiency as seasonality and inventory needs require.
• Interact with business partners to drive results and deliver solutions including Supply Chain, Operations, Merchandising, Finance, Human Resources, and Asset Protection; identify and share best practices across the distribution network
• Coaches, trains, and develops associates informally and through formal training programs, providing both informal (e.g. on-floor coaching) and formal (e.g. written evaluation) job performance-based feedback. Maintains a union free work environment by creating an employee-centered workplace that demonstrates care and concern for all Associates.
• Directly responsible for ensuring that Client needs are met, service is managed to KPIs, and any Client concern is handled promptly and completely.
• Ensure a culture of safety throughout the organization by following safety policies and procedures - monitor DC safety, physical security and operational metrics on a daily, weekly and monthly basis.

QUALIFICATIONS:

• Bachelor’s Degree concentrating in Operations Management, Business or Supply Chain.
• 4 - 10 years’ experience in related field desired.
• Proficiency in Microsoft Outlook, Word and Excel software applications.
• Previous change management experience (driving, influencing and inspiring change through communication at all impacted levels).

PERSONAL CHARACTERISTICS

• Acts with Integrity: Demonstrates responsible, ethical and honest behavior in all roles, tasks and responsibilities; models PFSweb values.
• Problem Solving: Reacts quickly and appropriately to problems in the DC; follows-up in a timely manner to issues not immediately resolvable; ties all loose ends.
• Customer Driven: Creates a customer-focused environment in which excellent service is provided to all Customers; sees business through the eyes of the Customer.
• Gets Things Done: Motivates self and others to accomplish important objectives despite a complex environment and multiple demands; creates a sense of urgency; delegates appropriately.
• Communicates Effectively: Communicates clearly and concisely with all audiences; keeps others informed and listens carefully to input and feedback; adapts messages to fit audience.
• Plans Strategically: Demonstrates the ability to determine goals, direction and action steps necessary to maximize short-term and long-term results.
• Ground-Engaged: Demonstrates a comprehensive understanding of business and how his/her actions affect the business; uses this knowledge to make effective business decisions; knows the competition and the industry; foresees future challenges and takes action to address them.
• Building Relationships: Establishes trust and credibility with people over time; establishes rapport with people; has smooth working relationships with people inside and outside of the organization.
• Champions Development: Seeks knowledge about the strengths and weaknesses of his/her self and Associates; takes steps to maximize development of both self and Associates.
• Stress Tolerance: Maintains a positive attitude; maintains a high-volume, high-quality workload under demanding conditions (e.g., short time frame).
• Safety Orientation: Enforces safety policies and procedures; is a safety role model; holds Associates to a high safety standard.

Pre-employment background screening will be conducted.

PFSweb Inc. is an EEO/AA - M/F/Disability/Protected Veteran Status employer