Job Summary and Scope

Responsible for the overall clinical operations, personnel, and revenue tracking of assigned clinics; including implementation and evaluation of activities in the outpatient ambulatory care clinics. Ensure continuity and quality of service and care through daily operations management. Ensure delivery of optimal and safe patient care which includes fiscal management, strategic planning, standards compliance, clinical practice, staff recruiting and development, oversight and active participation in clinical practice, and performance improvement activities that evaluate program effectiveness. Promote the SRMC Values, a positive work environment and efficient, quality patient care. Ensure policies and procedures are developed, administered and monitored for efficient, effective management of all programs.

Essential Functions:

• POLICIES, PROCEDURES AND GUIDELINES- Maintain established hospital as well as departmental policies and procedures, objectives, and quality assurance programs

• PROFESSIONAL DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops.

• Provide daily managerial oversight of assigned outpatient clinics, including recruitment, hiring, training, supervision, periodic evaluation and development/reward/discipline of all employed departmental staff.

• Foster a culture of accountability, individual ownership, and SRMC Values.

• Develop and maintain quality assurance/control/improvement programs assuring compliance with all third party regulatory and/or accrediting bodies, including Joint Commission, in concert with those of the UNM Health System; oversee timeliness and maintenance of all required documentation.

• Responsible for review, tracking, and action plan development on reported potential and actual patient safety, concerns, medical errors and or near misses in a timely manner.

• Understand all scheduling processes, procedures, room capacity, personnel capability and equipment functionality. Ensure appropriate scheduling of resources on a daily basis, managing planned and unplanned absences of providers and support staff. Evaluate schedule inefficiencies and partner with stakeholders to improve.

• Responsible for key decision making regarding overall planning, work redesign, and staff development associated with implementing changes in patient care delivery.

• Effectuates performance evaluations, personnel policies, hiring, promotion and discipline.

• Develop and maintain strong relationships with providers, staff, and external groups in order to manage all functions in the department. Interact with suppliers/vendors to understand instrument/equipment in order to provide/maintain as needed.

• Maintain a cooperative relationship among health care teams and resolve patient problems and needs by utilizing multidisciplinary team strategies. Address all patient complaints to ensure they are addressed, resolved, and documented.

• Serve as liaison between hospital/system administration, departments, and medical staff ensuring cost-effective utilization of products, services, processes, and resources.

• Develop and maintain systems to support long range goals and strategic plans; ensuring that the mission, vision, values, and strategic objectives are integrated into projects and programs.

• Review all policies, purchase requisitions, data, quality reports, etc. to ensure accuracy and effective management of all department resources (people, supplies, and equipment).

• Prepare and implement departmental business plans, operating and capital budgets. Perform regular analysis to develop action plans to maintain performance thereto.

• Review and analyze data, monitor and work with the dyad Medical Director in developing specific and focused action plans to enhance provider practices; to include efficiency, safety, as well as patient, provider, and staff satisfaction.

• Support and participate in interdisciplinary and interdepartmental teams and committees.

• Perform miscellaneous job-related duties as assigned.

SRMC Core Values

Integrity: Our words and actions match our values

To Serve: We put the needs of others before our own

Excellence: We strive to exceed expectations and/or standards in every activity, every encounter, and every initiative

Safety/Quality: We provide evidence based care, programs, services, and an environment that achieves the best outcomes

Teamwork: We enjoy the ability and power to work collaboratively to deliver exceptional service

Accountability

• Decisions are made with in UNM SRMC policy constraints and scope of practice.

• Have total departmental budgetary preparation/compliance accountability.

• Totally accountable for control of departmental capital assets.

• Partially accountable for long-range planning.

Communication Skills

• Must be able to read, write and speak English

• Contacts are with both own department staff and supervisor, as well as with other departments and/or locations.

• Contacts frequently contain confidential/sensitive information necessitating discretion at all times.

• Contacts are 70% face to face interactions, 20% phone and 10% computer email and other methods of communication.

Required Qualifications

• Knowledge of physician clinic operations and the patient care value stream.

• Knowledge of business and management principles involved in tactical planning, resource allocation, human resources, leadership technique, and coordination of people and resources.

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Analysis and problem solving skills.

• Organizational skills and multi-tasking.

• Delegation and assignment skills.

• Attention to detail and accuracy.

• Knowledgeable in industry OSHA, Infection Control, and Safety best practices and be able to implement policy and enforce.

• Verbal, written, and interpersonal communication skills.

• Ability to work collaboratively with others to facilitate group discussions, direction and outcomes.

• Computer software skills.

Education/Experience

Education: Bachelor’s Degree in Nursing, Healthcare Administration, or Business related field is required, or must obtain within 12 consecutive calendar months of position.

Work Experience: Three (3) years operational or practice management experience in a physician practice.

Preferred Educational/Experience Requirements: Master’s Degree in Nursing, Healthcare Administration, or Business related field preferred. Three (3) years operational or practice management experience in a Family Medicine physician practice.

Language: Bilingual / English-Spanish preferred.

Supervision

• Job includes full supervisory responsibilities such as: providing daily work direction responsibilities, approval of absences and overtime, and approval regarding hiring, terminations, pay changes, or job changes.

• Indirectly or directly supervise employees; including PARs, MAs, Techs, and RNs.

Conditions of Employment

• Must pass a pre-employment criminal background check, reference checks and a post offer drug screen.

• Must be employment eligible as verified by the U.S. Dept. of Health and Human Services Office of Inspector General (OIG) and the Government Services Administration (GSA).

• Tuberculin Skin Test required annually

• Hospital required vaccinations

• Hospital required competencies

Working Conditions

• Typical office and/or patient care, acute care hospital environment.

• Must be able to travel locally between facilities and within the surrounding community.

• Occasional exposure to minimal physical risk

• Regularly exposed to the risk of blood borne/airborne disease.

• Medium hazard exposure

• Involves moderate exposure to physical risks, i.e., extreme exposure to chemicals, dangerous equipment and/or materials requiring basic safety precautions

• Exposure to physical risk.

• May be required to work irregular schedules including but not limited to as applicable: Nights, weekends, holidays, on-call, and overtime