About University Credit Union:

University Credit Union (UCU) is a purpose-driven financial cooperative dedicated to providing everyone in the university community a financial advantage.

UCU was founded in 1951, on-campus, by a group of UCLA employees. Over 70 years later, we continue to exclusively serve the university community and have expanded our reach beyond UCLA. We continue to align ourselves with universities and have expanded our reach to numerous universities across California, the West Coast Conference, and the Big West Conference.

UCU’s focus has been diversifying and building a foundation for future growth. By partnering with the university community, we can provide products and services tailored to their unique needs. To best serve our member-owners, UCU delivers on our purpose, to give every member in the university community a financial advantage, by following our three key differentiators:

• We were founded by the University Community for the University Community
• We provide conflict-free unbiased financial advice from certified professional coaches
• We guarantee our rates on auto loans, credit cards, consumer loans, and HELOCs are ALL within the top 1% lowest nationwide of all federally insured financial institutions.

Pay Banding Information:

Actual pay will be based on experience and qualifications, but is expected to be in the range of $43K - $64k.

POSITION PURPOSE/STATEMENT

Deliver on University Credit Union’s CHAMPION Values to engage in behaviors that create member and team member loyalty. Responsible for contributing to the team’s overall success by achieving negotiated service activity and quality goals through the identification of process and program enhancements designed to satisfy member needs. Responsible for performing a wide variety of clerical and administrative activities related to the origination and servicing of consumer loan activities, particularly auto loans. Analyzes and prioritizes between multiple tasks daily to ensure service levels and quality metrics are achieved.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Responsible for processing and completing all required DMV paperwork to ensure that the credit union receives perfected auto loan titles in a timely manner.

• Records information and ensures data quality in multiple record keeping systems including but not limited to Dealertrack.
• Serves as an authority on vehicle tax and registration rules by geography, keeping abreast of changes as they are announced and communicating them to the team in a timely manner.
• Submits files to DMV to secured collateral and takes steps to reduce member penalties and fees as well as assist members with title and registration related problems.
• Review DMV reports to identify outstanding titles and contacts member or dealers to perfect the titles as well as review reports that require lien releases for paid off secured loans.
• Manages the remittance of all GAP, MBP and claims. Serves as a touch point for the member and all claims.
• Explains DMV policies and procedures to members and team members.
• Prepares and requests on all paid off auto loans, the release of the title within 14 days of payoff.
• Assist insurance companies and members when loss and/or damage has occurred to the collateral securing the members vehicle loan.
• Submits UCC filings for specific loan types.
• Maintains working knowledge of regulatory compliance related to member services and financial services area to include (but not limited to): BSA reporting requirements, OFAC, USA Patriot ACT, Red Flags, Regulation CC, Regulation D, Regulation E, Truth in Savings, Truth in Lending, Privacy, etc.
• Participates in testing of new and updated forms and processes.
• Assists with special projects as needed.
• Ensures that work area is clean, secure, and well maintained.

Assumes responsibility for establishing and maintaining effective working relations with Credit Union personnel and with management.

• Keeps management informed of area activities and of any significant problems. Actively supports UCU core values, mission and vision statements, and demonstrates commitment to member service and UCU organizational success.
• Attends and participates in meetings as required.

Requirements:

To perform the job successfully, an individual should demonstrate the following competencies:

• Previous DMV processing experience required.
• High school graduate or equivalent.
• Computer proficiency
• Demonstrated experience in project management.
• Passion for the member experience, and an understanding of how operational efficiencies impact the member satisfaction regarding the experience.
• Analytical - Collects and researches data.
• Problem Solving - Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
• Customer Service - Manages difficult or emotional member situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time.
• Adaptability - Changes approach or method to best fit the situation.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
• Judgment - Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.
• Planning/Organizing - Uses time efficiently; Sets goals and objectives.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
• Quantity - Meets productivity standards; Strives to increase productivity.

Team UCU Benefits:

Investing in people is one of UCU’s strategic priorities and we invest in Team UCU by offering a variety of excellent benefits, in addition to being a great team to work with:

• Competitive compensation
• A full 401(k) match up to 6% plus a potential additional annual profit share of up to 4%
• Quarterly Gain Share awards, subject to meeting certain organization goals, with a payout of up to 10% of earnings
• Employee loan discounts
• Generous paid vacation, plus accrual of paid sick time, and additional discretionary floating and cultural holidays
• 12 paid Holidays
• Personal growth development plans tailored to each member of Team UCU

• Choice of medical, dental, and vision plans, including some options that are 100% paid by the Credit Union.
• Complementary Basic Life and Accidental Death and Dismemberment Insurance
• Complementary long-term disability insurance and Employee Assistance Program

UCU’s commitment to diversity, equity, and inclusion:

Diversity, equity, and inclusion play a key part in our dedication to give everyone in the university community a financial advantage. From students, staff, faculty, and alumni, our member-owners are individual in their needs. UCU is committed to ensuring our team brings a variety of skills, ideas, cultural backgrounds, and experience to UCU to align with them. We are dedicated to building trust and understanding with each of our member-owners. We accomplish this by building a community that embraces diverse ideas, backgrounds, and perspectives; this is mirrored in our work and represented in Team UCU.

University Credit Union is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.