Position Summary

The Eclipse Application Manager is keeper of the Eclipse systems applications and works with various functional areas to ensure proper processes are developed and implemented throughout the company. This manager will be the Eclipse System Champion and serves as the primary internal business consultant in the system utilization. This position impacts major projects and focuses on business application development to ensure continuous process improvement in all areas. In this capacity, the manager will ensure all the operating procedures established within each “user functionality” conforms with the system specifications as written so that the company will realize the efficiencies and productivity that is expected through the Eclipse utilization. This position has a broad range of responsibilities that includes but is not limited to: end user system training, development and maintenance of standard operating procedures (SOP’s) in association with process champions, and the monitoring of ongoing business needs to ensure future expansions of the system meets those needs.

Essential Job Function

Internal Relationships

Maintains on-going working relationship with the Eclipse end users, process champions, branch champions, the senior leadership team, Information Systems Specialists regarding system and SOP documentation maintenance, training of users, hardware needs (server and other hardware components), and the Human Resources Department for support of the Johnstone University (JU) Learning Management System (LMS). Regularly interacts with Market and Branch personnel, outside sales, counter sales and customer support personnel, warehouse personnel, and Branch Support personnel.

External Relationships

Maintains a working relationship with the Epicor Eclipse Software Developers regarding system upgrades / maintenance, confers and manages consulting for implementation training and consultation, and other Eclipse end-user distribution companies for advice and counsel on system implementation.

Final Decision Maker

• Analysis of procedures and utilization of the Eclipse system should result in recommendations for future enhancements or broadening of the use of the system.
• Provides input and leadership to the Johnstone Eclipse Advisory User Group (JEAG) and sets direction on priorities and improvements to Johnstone related modifications to improve productivity and efficiency.
• Guides and coaches assigned team members to assure they are trained in the system technologies to provide effective user support.
• Guides and coaches end users to ensure they understand the technology and positively impact their effectiveness.

Education, Work Experience & Specialized Skills or Knowledge

• Specialized training in Eclipse software applications that includes order entry (sales), purchasing, order fulfillment (picking & shipping), receiving, customer returns (warrantee), purchasing, branch transfers, inventory control, and general ledger (controlling).
• Three or more years’ experience with Eclipse and have a thorough understanding of SOP’s in a wholesale distribution company.
• Must have excellent interpersonal skills and be a team player with the ability to motivate behavior and cooperation.
• Strong leadership skills, excellent written and oral communication skills, strong analytical and problem-solving skills, skilled in re- engineering operations for the purpose of gaining the productivity and efficiencies from use of the Eclipse System.
• Bachelors’ degree required in a related field.
• Must have strong analytical skills, be proficient in project planning, and must be fluent in PC/Windows skills (Microsoft Office software applications.)
• Ability to communicate proficiently in English in both verbal and written formats.
• Ability to work with a high level of confidentiality.

Physical Environment / Working Conditions

Typical office environment working conditions at Branch Support and Branch office meetings and periodic on-site visits to individual store and warehouse operations that requires standing, walking and sitting for prolonged periods of time. Visual acuity required for reading, producing reports, or performing computer work for extended periods of time. Very limited physical exertion required in the course of daily activity. Light volume of personal business travel (air or driving) of up to 25% on the local, state and national level.

Why the Ware Group?

• Competitive Pay
• Comprehensive benefits package including Health, Dental, and Vision
• 401K with company match
• Tuition Reimbursement Program
• EAP Program
• Employee Wellness Program
• Employee Referral Program
• Warehouse Safety Reward Program

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Skills

• Eclipse