End User Engagement Lead Job at Trust Consulting Services Inc.
Trust Consulting Services, Inc. is a certified 8(a), HUBZone, SDVOSB firm specializing in Acquisition Management, Program Management, Financial Management, Information Technology and Facility Management in support of state, local and federal agencies. We are seeking an End User Engagement Lead to support the Strategic Operational Solutions (STOPSO) to provide baseline services to the CIO/G6, above baseline services to all AvMC organizations, and acquire ancillary IT materials as needed across the AvMC enterprise.
At Trust Consulting, we value every employee. We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, sexual orientation or any other protected status. We also greatly value military veterans!
The duties and skills of an End User Engagement Lead d position include but not limited to:
Provide oversight to state-of-the-art solutions in response to requests for IT Services from AvMC IT users- Ensure we staff and maintain a service delivery structure to receive, prioritize, diagnose, and resolve IT service requests.
- Knowledge and ability to deal with requests received through direct contact with end-users, incoming calls, emails, and/or electronically submitted service tickets
- Ensure we provide skilled technicians who follow sound technical processes, supported by technology, to organize, automate, and synchronize enterprise services, customer service, and technical support.
- Lead efforts to collect customer feedback and using that information to improve other services.
- Lead the team that provides integrated, responsive, and effective capability for providing IT services to AvMC end users.
Requirements:
- A minimum of a Top Secret (TS) security clearance to support contract requirements
- A Bachelor’s degree and least seven (7) years of IT Service Support experience serving complex projects
- Active ITIL 4 Foundation certification
Opening: Part time- Oral Presentation conducted in late Feb/early March 2022. Full-time by summer 2022.
Term: Base and four (4) Option Periods
Salary: Negotiable
Hours: Alternate Schedule available.
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